Security Dispatcher in Jersey City, NJ

Guardian Security Services • Jersey City, NJ

8d • Onsite

About The Position

Guardian Security Services is seeking highly motivated personnel to work as a dispatcher in our Jersey City, NJ office. Guardian Dispatch is a growing division at the forefront of improving employee and customer service. Our team members are passionate about growth, innovation and collaboration. We encourage all our Dispatchers to think outside the box and challenge the “that’s what we’ve always done” approach.

Requirements

• High School graduate (some college education is preferred).
• Previous experience in security dispatching and managing multiple schedules or as a Security Manager.
• Ability to use computer, enter basic data and perform email functions.
• Ability to maintain accurate routine logs and reports.
• Able to follow all procedures and protocols consistently.
• Courteous telephone manner.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective team member.
• Good organizational skills.
• Customer service and service delivery orientation.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Must have good decision making skills.
• Understand standard security practices.
• Capable of covering open post and effectively managing schedules.
• Experience with Scheduling Program is a MUST.

Nice To Haves

• WinTeam software experience a plus
• WinTeam software Experience is a plus

Responsibilities

• Heavy phone use contacting and scheduling employees for callouts through our schedule management system.
• Updating schedules.
• Calling sites to check up on personnel.
• Taking messages from employees to relay to management.
• Performing administrative work.
• Professionally receive incoming calls, roll call, and covering open posts in a timely manner.
• Evaluate the severity of each call to prioritize responses and determine the appropriate level of security response.
• Assign the most qualified security guard or concierge based on location, situation, and available personnel to each shift.
• Maintain clear and concise communication with employees, management and clients, providing updates and instructions as needed.
• Document details of each incident, including timestamps, locations, and actions taken.

Benefits

• Guardian Service Industries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable law.
• Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.
• Our company participates in E-Verify to confirm employment eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED