Security Dispatcher

Massanutten Current Openings•Mc Gaheysville, VA

3d•Onsite

About The Position

Massanutten Resort is seeking a Security Dispatcher to join their Security team. The role involves organization, efficiency, and helping people daily, including assisting guests with lost items and dispatching resort officers to resolve problems. The Security Dispatcher requires office/clerical skills, computer literacy, and excellent communication skills, along with being highly organized and providing great customer service. Duties include dispatching calls for security, assisting with Lost & Found intake, inventory, and other management-assigned tasks. Candidates must be at least 18 years old and able to work a flexible, rotating schedule, typically 8am-4pm and 4pm-12am, including weekdays and weekends.

Requirements

Must be at least 18
Able to work a flexible schedule
Office/clerical skills
Computer literacy
Excellent communication skills
Highly organized
Able to provide great customer service

Responsibilities

Perform communications through electronic, written, and verbal applications
Process and document daily activities to ensure accountability
Monitor, dispatch, and receive information and distribute calls to security officers, maintenance and housekeeping over a multi-channel radio, phone and other electronic communications
Contact appropriate agencies needed (law enforcement, fire and emergency services) for emergencies
Process and document Lost & Found – inquiries, inventory, log, and process found items
Process Resort UPS shipping – obtain information and process items for shipping
Exhibit exceptional confidentiality with sensitive information and documentation
Represent as a Resort Customer Service Ambassador
Complete special projects and duties assigned by Security Management
Other duties assigned by management