Security Dispatcher- PRN(as needed)

Ochsner Clinic Foundation•New Orleans, LA

1d•Onsite

About The Position

This job answers internal/external calls for Security Operations, which average 2-3,000 transactions daily. It involves answering routine and emergency calls for security assistance, obtaining necessary information, and dispatching security officers. The role also includes responding to all emergency situations and hospital/clinic codes, monitoring video screens, maintaining security logs, and handling notifications for security incidents and emergency preparedness for the main campus and regional clinics. This position requires the ability to perform essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Requirements

High School diploma or equivalent
1 year experience as a telephone operator, dispatcher, or related experience
Computer skills and dexterity required for data entry and retrieval of patient information.
Proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills.
Ability to present information clearly and professionally to varying levels of individuals.
Good analytical skills
Excellent communication skills
Demonstrates Good Judgement
Strong interpersonal skills
Strong customer service skills
Good command of the English language, along with the ability to speak clearly and distinctly

Nice To Haves

International Association for Healthcare Security and Safety (IAHSS) Certification to be obtained within 90 days of promotion/hire

Responsibilities

Answers internal/external calls for Security Operations.
Answers routine and emergency calls for security assistance.
Dispatches security officers to calls for service.
Makes notifications to on-duty supervisors.
Responds to all emergency situations and hospital/clinic codes.
Monitors hospital/clinic video screens.
Maintains security log and all associated computer entries.
Handles all call and on-call for security and emergency preparedness for main campus and regional clinics.
Handles notifications for security incidents and emergency preparedness issues.
Consistently answers calls using standard company greeting.
Solicits and documents information needed from callers to determine the level of security assistance.
Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements and ensures compliance.