Security Dispatcher - 3rd shift

Churchill Downs Incorporated•Oak Grove, KY

17h•Onsite

About The Position

Oak Grove Racing, Gaming & Hotel is seeking a Security Dispatcher to help maintain a safe and secure environment for all patrons and employees over 3 shifts. This role is crucial for ensuring the smooth operation of security services within our high-traffic facility, located in Oak Grove, Kentucky, near Ft. Campbell and within proximity to Clarksville, TN, and Nashville, TN.

Requirements

Strong interpersonal skills with the ability to establish and maintain effective working relationships with all levels of personnel, guests, and vendors.
Excellent oral and written communication skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and related applications).
Demonstrated ability to effectively multitask and prioritize in a fast-paced, high-pressure environment.
Adaptable and capable of quickly learning new technologies, systems, and software applications.
Thorough knowledge of the Emergency Disaster Plan Manual and emergency response procedures.
Minimum of two (2) years of experience working with computer systems, data entry, and multiple software applications.
Able to obtain and maintain a valid Kentucky gaming/racing license.

Nice To Haves

High School Diploma or equivalent is preferred.
Previous experience in security dispatching, emergency dispatch, or a similar high-volume operational role is strongly preferred.
Demonstrated experience in a customer service, security, or gaming environment is highly desirable.

Responsibilities

Maintain the safety and security of guests, employees, and company assets within the gaming environment.
Ensure the dispatch office remains clean, organized, and professional at all times.
Manage visitor and vendor registration, check-in, and access control processes.
Receive, screen, and professionally direct all incoming internal and external telephone communications.
Accurately document all incidents, escorts, service requests, and relevant activities in the iTrak reporting system.
Continuously monitor and respond to all security radio traffic.
Coordinate and accurately record security officer dispatches, assignments, breaks, and meal periods.
Perform mobile vehicle patrol duties as needed.
Carry out all duties and responsibilities of a Security Officer when not assigned to the dispatch function.
Other duties as assigned.