Security Dispatcher

Halton Healthcare•Oakville, ON

6d•CA$27 - CA$30•Onsite

About The Position

We are seeking a skilled Security and Emergency Telecommunications Operator to join our state-of-the-art security control center in Oakville, Canada. In this critical role, you will be responsible for managing emergency communications, coordinating security responses, and ensuring the safety of our healthcare facility through efficient dispatch operations.

Requirements

High school diploma (Grade 12) or equivalent required
Post-secondary certificate/diploma in Emergency Telecommunications or related field
Mental Health First Aid Certificate (must be completed within 3 months of hire)
Emergency Management IMS 100 certification (must be completed within 3 months of hire)
Proven experience working with advanced life safety and security systems in a centralized dispatch environment
Excellent verbal and written communication skills with a clear speaking voice
Strong proficiency in operating security and telecommunications systems
Demonstrated ability to maintain composure and make quick decisions in high-stress situations
Advanced multi-tasking and organizational abilities
Strong problem-solving and critical thinking skills
Proficient computer skills and ability to learn new technical systems
Customer service-oriented mindset with strong interpersonal skills
Flexibility to work in shifts as required
Physical presence required at the Oakville facility

Responsibilities

Operate advanced radio, telephone, and telecommunications equipment to receive and relay critical information
Prioritize and dispatch emergency and non-emergency service calls to security personnel
Coordinate with Security Team Leaders and emergency response teams during critical situations
Maintain accurate logs and records in the dispatch and mobile records management system
Provide clear instructions and information to healthcare staff, municipal emergency services, and other agencies
Monitor and operate facility security and life safety systems
Ensure compliance with security protocols and report non-compliance issues
Train new dispatchers and security service provider's staff
Support parking operations, enforcement activities, and access control management
Serve as a front-line representative providing excellent customer service