Security Dispatcher/Operator

GardaWorld • Toronto, ON

3d • Onsite

About The Position

Ready to suit up as a Security Dispatcher/Operator? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Your strong observation skills with attention to detail are your greatest strengths. As a Security Dispatcher/Operator, you will be the person spotting threats before they escalate in an environment such as a security operation centre for one of the largest banks of Canada.

Requirements

• Be authorized to work in Canada
• Minimum high school diploma
• Minimum 1 year of experience as a security dispatcher/operator
• Capable of working in a team environment with minimum supervision
• Excellent communication skills, both written and verbal and a strong customer service orientation
• Strong attention to detail through observation and patrol and able to demonstrate superior and accurate report writing skills
• Ability to effectively handle stressful and potentially threatening incidents with the highest degree of professionalism
• Ability to follow and enforce safety codes, regulations and procedures
• Ability to handle private and confidential information
• Computer proficiency: Microsoft products, excel, outlook and other security related systems

Nice To Haves

• Post-secondary diploma in Security and Law Enforcement, or prior experience in EMC/intake environment strong asset

Responsibilities

• Watch for and report irregularities, such as security breaches, facility and safety hazards and emergency situations; contact emergency responders, such as police, fire and/or ambulance personnel, and escalate to leadership as outlined in standard operating procedures
• Provide overall security, through virtual camera patrols, observation and reporting.
• Confirm security, compliance and integrity of GardaWorld
• Accurately report on key security measurements through detailed report and record keeping
• Consistent communication and coordination with operations team, client team, Local law enforcement
• Required to work regular Night shift but be flexible to work other shifts as required
• Review and report on specified metrics
• Respond in a timely manner to internal and external requests (Managing outlooks)
• Audit and ensure all cameras are working.

Benefits

• Competitive hourly wage $23.72 + comprehensive benefits
• We will invest in you, covering the costs of continuing education through GardaWorld Academy
• Uniform provided at no cost
• Career growth opportunities at GardaWorld

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED