SECURITY DISPATCHER-Casino Security

Syucan • El Cajon, CA

4d

About The Position

Coordinates security services through radio and telephone communications and monitors closed circuit cameras. This role involves receiving and dispatching calls, monitoring various systems like the fire panel and radio activity, and maintaining chronological records of daily events. The dispatcher also protects casino assets by monitoring surveillance equipment in designated areas and reporting any irregularities. Additionally, they provide guest service by answering inquiries related to security procedures and services.

Requirements

• High School Diploma or G.E.D.
• 3 months Dispatch Experience
• Basic understanding of security policies and procedures
• Ability to log factual information received from radio and telephone communications
• Ability to operate sophisticated communications and surveillance equipment
• Ability to evaluate non-routine situations and make sound judgments
• Ability to effectively communicate in the English language with guests and team members
• Ability to provide verbal directives
• Ability to effectively communicate with internal and external contacts
• Working knowledge of MS Word and Excel
• Ability to perform data entry assignments
• Ability to compose written documents in the English language
• Ability to complete forms and documents
• Ability to maintain professionalism and composure
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain confidentiality
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to sit for up to eight hours at a time
• Ability to appear for work on time

Nice To Haves

• 1 year security or emergency dispatch experience
• Law enforcement dispatch experience
• Security Operations experience
• POST Certification
• Guest service experience
• Working knowledge of basic radio and telephone procedures
• Proficiency Microsoft Word and Excel
• Multi-lingual
• Knowledge of CCTV equipment

Responsibilities

• Coordinates security services by receiving and dispatching calls, monitoring fire panel, radio activity, and officer locations and activities, dispatching units as needed, contacting the appropriate Department, law enforcement agencies and emergency services as needed, and maintaining chronological records of daily events and pass down logs for information transfer.
• Protects casino assets by monitoring designated casino areas, parking lots, stairwells, basement, food receiving docks, team member and emergency entrances and exits, and other related areas equipped with cameras and non-gaming surveillance equipment, and reporting irregularities, crimes or unusual activity by guests and/or team members to appropriate law enforcement agencies.
• Provides guest service by answering team member and guest inquiries regarding exclusion histories, accident reporting, vehicle services and other security-related procedures and services.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED