Security - Days

Calgary Drop-In Centre (the DI)•Calgary, AB

21h•Onsite

About The Position

The Calgary Drop-In and Rehab Centre (the DI) is dedicated to serving its community with kindness, with a mission to end homelessness one person at a time. The DI offers more than just emergency shelter; it provides a holistic approach to support, including safe accommodation, meals, health and recovery services, and housing supports. All programs are low-barrier, trauma-informed, housing-focused, and recovery-oriented. The Safety Ambassador role is essential to the operation of the emergency shelter, working collaboratively with all departments to monitor and respond to security and safety concerns using an engaging, trauma-informed, and individual-centered approach. Safety Ambassadors must conduct themselves professionally and adhere to the DI's core principles: low-barrier, housing-focused shelter, trauma-informed care, harm reduction, individual-centered, housing first, shelter procedures, and governing legislation.

Requirements

Alberta Security License is MANDATORY
Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
Previous work experience or background in military or law enforcement may replace formal education requirements
Experience working in distress and/or high-stress situations, which may include emergency response
Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations
The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear
Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership
Well-developed interpersonal, conflict resolution and negotiating skills
Resourcefulness and knowledge of community resources and social support systems
High morals, ethics and integrity
Strong problem-solving skills and the ability to improve projects, programs and processes
Excellent communications skills, both verbal and written
Proficient in Office365 and Microsoft Office Suite 2016
Eager to learn new systems and adopt improved best practices
A genuine commitment to the mission, vision, values, and work of the agency.

Nice To Haves

Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset
Experience in the human services field would be an asset
Experience with CCTV, access control systems and fire response systems is an asset

Responsibilities

Ability to lift up to 50lbs
Engage clients in conversations regarding housing and achieve the goal of obtaining housing
Collaborate and maintain relationships with community partners like, but not limited to, Calgary Police Service and Calgary Fire Department
To be engaged and present on assigned floors to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all
Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI
To provide assistance to guests, volunteers, donors and members of the community at the main office and direct them to the appropriate services
Monitoring premises, guests, community members, volunteers and staff via CCTV to ensure everyone has a safe and dignified living and working environment
Patrol of the premises assigned to.
Preparing for shift change by relating any information to help assist the oncoming staff
Dealing with enquiries from staff, clients, and public
Responding to any security issues within the facility and the surrounding outside grounds
Performs other duties as assigned.