Security Crowd Manager

At Your Service • Chicago, IL

13d • Onsite

About The Position

The Security Crowd Manager will assist Event Security personnel in enforcing venue policies and providing each guest with a safe, comfortable, and enjoyable environment to view events. This role requires complete knowledge of venue policies, available guest services, and facility familiarization. The position is part-time and requires availability during evenings and weekends across multiple venue locations, including the United Center and Rate Field.

Requirements

• A 20-hour security training certificate, and 1 year of security experience required
• Ability to follow direction
• Consistent high level of customer service in a fast-paced environment
• Approachable, friendly, and articulate
• Self-motivator with a positive attitude
• Ability to work effectively on a team
• Ability to adhere to scheduling methods and procedures
• Punctual, proactive, and accountable
• Must be 20 years of age or older
• Must be available to work evening and weekend hours
• Must be able to fully perform the essential functions of the job
• Must be punctual and able to comply with attendance standards
• Must be a positive, outgoing individual able to work well with large groups of people
• Must have excellent verbal communication skills
• Must have strong people skills and the ability to make firm decisions
• Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

Nice To Haves

• Event crowd management experience or Criminal Justice studies preferred

Responsibilities

• Promote a family atmosphere, guest enjoyment, and safety
• Enforce all guest conduct policies
• Assist guests with disabilities
• Impart guest information and direction
• Report unsafe and unpresentable circumstances within the work area
• Have superior knowledge of facility services and physical layout
• Guest complaint resolution
• Incident report documentation
• Limit entry to restricted access areas through proper checking of credentials
• Escort athletes/performers to and from locker/dressing rooms as directed
• Perform visual bag searches at gates to prevent the entry of prohibited items
• Assist Guest Services and Guest Relations as necessary
• Clear seating areas and concourses post-event
• Prevent the departure of alcohol from inside the venue
• Facility policy enforcement
• Miscellaneous operational (day of the event) duties as directed

Benefits

• Starting Pay Rate = $20 per hour

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed