HR Credentialing Specialist

Cherokee Federal•United States,

5d•$55,000 - $65,000•Onsite

About The Position

This role is responsible for driving a high-volume, high-accuracy onboarding and credentialing program for medical professionals, specifically focusing on doctors, physician assistants, and nurse practitioners. The specialist will manage security form submission and onboarding for over 150 personnel, ensuring complete and compliant credential and security packets. The goal is to deliver a clear and efficient employee experience from the offer stage through MEPCOM submission and government ID issuance. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents, who must provide documentation to qualify.

Requirements

Bachelor’s degree.
3+ years managing an onboarding program for government clients.
Proven data entry accuracy and speed in high‑volume environments.
Hands‑on experience with onboarding software and workflows.
Experience generating executive‑ready reports and briefings.
Experience tracking multiple employees across varied onboarding stages simultaneously.
Advanced skills in Excel, MS Word, and PowerPoint.
Experience using Box & Smartsheets
Credentialing expertise for medical providers (MD/DO, PA, NP), including primary source verification, license tracking, DEA/NPI monitoring, and privileging support.
Process ownership and continuous improvement mindset; ability to map, measure, and optimize workflows.
Meticulous attention to detail; error‑free packet assembly and documentation control.
Strong communication skills; clear briefings and responsive candidate support.
Stakeholder coordination across HR, TA, MEPS/MEPCOM, security, and program leadership.
Data management, tracking, and reporting; proficiency building trackers and dashboards in Excel.
Time management and prioritization; capable of meeting aggressive timelines.
Problem solving and escalation; adept at resolving discrepancies and removing blockers.
Compliance awareness across healthcare credentialing, federal security processes, and privacy.
Familiarity with MEPS/MEPCOM submission processes and government ID card requirements.
Experience with Compass or similar training/credential tracking platforms.
Basics of security packet requirements and coordination with security teams.
Must pass pre-employment qualifications of Cherokee Federal
Must be a U.S. citizen or legal permanent resident and provide documentation.

Responsibilities

Lead end-to-end onboarding and credentialing for doctors, physician assistants, and nurse practitioners.
Establish and maintain standardized onboarding and credentialing checklists.
Conduct welcome briefings and serve as the primary point of contact for pending new hires to address questions and concerns from offer issuance to CAC approval.
Coordinate closely with Cherokee HR and program PMO for support and process alignment.
Liaise with MEPS and the Master Scheduler to conduct warm handoffs post-CAC issuance.
Compile, review, and validate required documents for credential packets, security packets, and government ID cards; submit to MEPCOM.
Track and monitor all packets submitted to MEPCOM; resolve issues and escalate when needed.
Maintain accurate, audit-ready employee credentialing and security records.
Track credential status for each employee; proactively notify stakeholders of expirations and requirements.
Generate dashboards, reports, and briefings on onboarding throughput, cycle times, packet accuracy, and credential status.
Analyze onboarding and credentialing processes to recommend efficiencies and improve employee experience.
Develop and coordinate training options and reminders to help employees keep credentials current.
Partner with the talent acquisition and programmatic leadership to improve onboarding processes and reduce early attrition.
Coordinate training schedules; track completions and compliance requirements.
Uphold confidentiality and compliance with federal, state, and organizational policies.
Performs other job-related duties as assigned.