Security Controller (Full-Time)

Kandor•Calgary, AB

4d•Onsite

About The Position

Guardteck Security is hiring Full Time Security Controller for one of the Calgary Site. Successful candidates will demonstrate exceptional skills in customer service, effective problem-solving, and making sound decisions. Reporting directly to the Security Manager/Supervisor, the Security Controller will monitor security and fire systems; including but not limited to the access control and CCTV Systems and fire panel/Fireworks systems. They will receive notifications of security incidents and issues from all departments, relay notifications of incidents, issues etc. to the appropriate departments, and notify emergency services to ensure services have immediate access to location. The role also involves monitoring the performance of security system elements and reporting deficiencies to the Security Supervisor, tracking the location and activities of all security officers assigned to their shift, and regular dealings with the public, tenants and contractors regarding Lost and Found, Access Control and other security/operations-related inquiries. Additionally, the Security Controller will coordinate the activities of third-party contractors, from initial issue of ID badges to the monitoring of work practices to ensure optimum life safety, and communicate with the Supervisory team any concerns and process improvement ideas or other opportunities for improvement to the team.

Requirements

Valid Alberta Security License.
Security Monitoring experience: Minimum of 1 year experience as security operations center operator or security desk monitoring officer in executive or high-profile corporate buildings.
Communication Skills: Exceptional verbal and written communication capabilities and capable of accurately capturing and relaying information
Communication Skills: Able to critically think and multitask at a high level.
Able to keep a calm, cool and professional demeanour at all times especially during emergency situations.
Excellent Customer service skills
Comfortable working in a team environment
Computer literacy: Minimum of intermediate level competency with Windows-based computer systems and Microsoft Office (Outlook, Word, Excel, Teams) software

Responsibilities

Monitor security and fire systems; including but not limited to the access control and CCTV Systems and fire panel/Fireworks systems
Receive notifications of security incidents and issues from all departments
Relay notifications of incidents, issues etc. to the appropriate departments
Notify emergency services to ensure services have immediate access to location
Monitor the performance of security system elements and report deficiencies to Security Supervisor
Track the location and activities of all security officers assigned to their shift
Regular dealings with the public, tenants and contractors regarding Lost and Found, Access Control and other security/operations-related inquiries.
Coordinate the activities of third-party contractors, from initial issue of ID badges to the monitoring of work practices to ensure optimum life safety.
Communicates with Supervisory team any concerns and process improvement ideas or other opportunities for improvement to the team.