Security Control Center Operator

Harvard University • Cambridge, MA

3d • Onsite

About The Position

The Security Control Center Operator is responsible for monitoring and responding to a number of electronic systems. The SCC Operator is at the center of emergency operations for the Harvard Art Museums and a key element in the safety of persons, Art Museums collections, and other assets. The SCC operator must be alert at all times and responsive to requests for assistance from any location.

Requirements

• High school diploma or equivalent with at least three years of related experience required.
• Demonstrated skills in computer operation, administration, communication, and on-the-spot decision making
• Ability to write reports and transmit such reports to management in a timely and efficient manner
• Ability to direct persons, operate under pressure, and follow procedures
• Attention to detail
• Reliability and punctuality
• The ability to respond quickly to emergency situations, which may include moving quickly through a multi-story museum building
• Ability to lift and use a fire extinguisher
• Must present a clean, neat, uniform, and professional image at all times.

Nice To Haves

• Some college and/or experience in the security field desired
• Strong oral and written communication and interpersonal skills, with the ability to communicate effectively throughout all levels of the organization
• Experience with computer-based fire and security (motion detection, access control, and CCTV) systems desired
• Training in (or ability to be trained in) CPR and/or first aid desirable.

Responsibilities

• Monitor the Video Surveillance System and report any technical issues to the manager.
• Monitors video surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display.
• Monitor the Electronic Access Control System and Controls and monitors access and egress points of the building.
• Monitor the Intrusion Detection System and respond as directed to verify alarms and direct proper response.
• Answer the SCC telephone and log calls as directed.
• Monitor the Panic/Duress Alarm System, log all activations and direct proper response.
• Maintain continual contact with the Harvard University Police Department (HUPD) dispatch center.
• Monitor the Artwork Protection System, log and direct proper response to alarms.
• Maintain accurate records of SCC activity and prepare reports as directed.
• Act as the Emergency Operations Coordinator until directed otherwise by security management.
• Take immediate action to direct response and coordination in any emergency.
• Follow such directives, policies, and procedures as may be provided for SCC operations, or the verbal instructions of authorized management personnel.
• Other security and administrative duties as needed, including the ability to patrol the buildings.
• Adhere to Harvard University confidentiality agreement.
• Seeks to minimize or contain conflict and engages Security Manager when needed and as instructed.
• Completes incident reports as necessary and submits such report to the Security Manager.
• Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts using radio and other modes of communication. Acts as a highly visible representative of the Harvard Art Museums Security staff.
• Presents a professional image in accordance with established uniform and appearance standards
• Maintains a constructive and positive demeanor. Engages with all visitors and staff in a professional and courteous manner.
• Other duties as needed or required.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED