Security Concierge

Mass General Brigham•Boston, MA

14h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

High School Diploma or Equivalent required
Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred
Knowledge of hospital services, departments, and procedures.
Familiarity with appointment scheduling systems and hospital software.
Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
Strong organizational abilities and attention to detail.
Proficiency in using computer systems, communication tools, and relevant software.
Ability to handle confidential and sensitive information with integrity.

Nice To Haves

Customer Service experience is highly desirable.

Responsibilities

Provide personalized assistance and support to patients, families, and visitors.
Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
Serve as a liaison between patients, their families, and hospital staff.
Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
Greet and assist visitors, providing information about visiting hours, policies, and amenities.
Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.