Security Concierge - Evening

Mass General Brigham•Boston, MA

6d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. As a Security Concierge, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women’s Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, amazing customer service skills, and the motivation to achieve the high professional standards required by the department. Under the general direction of the Supervisor on Duty, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains positive image as initial point of contact for patients, visitors, and staff.

Requirements

Minimum of a High School diploma or GED required.
At least one year of customer service experience required.
Must submit to and pass an initial and annual criminal background check.
Must obtain and maintain certification in CPR/AED/First Aid (training provided by department)
Exemplary customer service and communication skills.
Above average problem solving ability.
Ability to remain calm in stressful situations and to multitask as needed.
Reliable and flexible
Must be able to read, write and speak English fluently.

Nice To Haves

At least two years of customer service experience within the healthcare or hotel setting preferred.
Fluency in more than one language preferred.

Responsibilities

Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful.
Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others.
Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services.
Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up.
Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc).
Maintains assigned post area in clean and orderly fashion.
Provides a security presence, which includes conflict resolution, access control and requesting services.
Enforces rules and regulations (smoking, etc.) as required.
Reports and keeps current on security issues and concerns.
Provides support to Security patrol services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed.
Provides other assistance to Security field services staff as directed.
Performs additional duties as assigned.