FT Security Communications Operator | University | Evenings

Methodist Le Bonheur Healthcare • Memphis, TN

1d • Onsite

About The Position

The Security Communications Operator is responsible for providing communications service for the facility. Handles all outside calls, internal communications, video surveillance and radio transmissions between departments. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

• Customer service, collections or call center 1-3 years
• Knowledge of PBX operations, procedures and equipment.
• Ability to communicate verbally with Associates, management and physicians.
• Ability to operate standard word processing, spreadsheet and database applications.
• Ability to understand moderately complex written materials, such as technical manuals.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own workflow.
• Ability to understand radio communications and to communicate with a variety of individuals clearly and precisely.
• Ability to type 25-30 wpm on computer.

Nice To Haves

• PBX or Dispatch operator

Responsibilities

• Responds promptly to incoming calls providing information and assistance to callers.
• Initiates outgoing calls, obtaining accurate call processing information and call completion.
• Monitors radio transmissions and maintains radio contact to ensure efficient and effective service to patients and departments/units.
• Monitors video surveillance for the facility.
• Operates paging system for internal and external calls and emergency alerts.
• Monitors emergency alarms.
• Understands, applies and supports departmental/hospital policies and procedures.
• Performs other job functions as assigned or requested.

Benefits

• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees