Supervisor, Security Command Center

Securitas•Wilton, CT

1d•Onsite

About The Position

We are seeking an experienced Security Command Center Supervisor to lead our 24/7 monitoring and dispatch team. This position ensures that alarms, cameras, and calls are handled quickly, accurately, and professionally, and that all dispatch procedures are followed. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client’s employees and customers. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions. With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Requirements

Strong dispatch experience (security, public safety, or similar)
Proven supervisory experience leading a team in a fast-paced environment
Experience in a Security Operations Center, command center, or control room
Clear written and verbal communication skills
Ability to stay calm and make sound decisions under pressure
Comfortable using security systems and dispatch/monitoring software

Responsibilities

Supervise SOC operators and dispatchers on shift
Manage scheduling, coaching, and performance feedback
Support a professional, team-focused work environment
Oversee alarm, CCTV, and access control monitoring
Ensure fast and accurate dispatch of security officers and emergency services
Verify that all events are logged and handled according to procedures
Direct operators during incidents and emergencies
Make escalation decisions and notify the appropriate stakeholders
Review and approve incident and activity reports
Ensure post orders and standard operating procedures (SOPs) are followed
Monitor call handling, response times, and documentation quality
Recommend improvements to processes and tools
Act as the main point of contact between the SOC, field supervisors, and clients
Provide clear updates during and after incidents
Support client satisfaction through professional communication