Supervisor, Security Command Center

Securitas Security Services•Wilton, CT

12h•Onsite

About The Position

We are seeking an experienced Security Command Center Supervisor to lead our 24/7 monitoring and dispatch team. This position ensures that alarms, cameras, and calls are handled quickly, accurately, and professionally, and that all dispatch procedures are followed.

Requirements

Strong dispatch experience (security, public safety, or similar)
Proven supervisory experience leading a team in a fast-paced environment
Experience in a Security Operations Center, command center, or control room
Clear written and verbal communication skills
Ability to stay calm and make sound decisions under pressure
Comfortable using security systems and dispatch/monitoring software

Responsibilities

Supervise SOC operators and dispatchers on shift
Manage scheduling, coaching, and performance feedback
Support a professional, team-focused work environment
Oversee alarm, CCTV, and access control monitoring
Ensure fast and accurate dispatch of security officers and emergency services
Verify that all events are logged and handled according to procedures
Direct operators during incidents and emergencies
Make escalation decisions and notify the appropriate stakeholders
Review and approve incident and activity reports
Ensure post orders and standard operating procedures (SOPs) are followed
Monitor call handling, response times, and documentation quality
Recommend improvements to processes and tools
Act as the main point of contact between the SOC, field supervisors, and clients
Provide clear updates during and after incidents
Support client satisfaction through professional communication