Security Badging Admin - Full Time

Allied Universal • San Jose, CA

2d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Badging Admin - Full Time in San Jose, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a dynamic tech and communications location, where you will monitor assigned areas, conduct routine patrols, and remain visible to help deter security-related incidents. In this role, you will deliver outstanding customer service and clear communication while supporting a caring, agile, and innovative team that values reliability, teamwork, and integrity every day.

Requirements

• Ability to meet and maintain any applicable State licensing or certification requirements
• Must possess a minimum of 2 years of work experience in a direct customer service role
• Work history to include all of the following: Demonstrated understanding of security operations
• Ability to act in a decisive manner in emergency situations
• Demonstrated planning, organizational and project management skills
• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Multitasking
• Identify critical issues quickly and accurately
• Compile, sort and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly and accurately
• Safety Oriented
• Setting and achieving goals
• Strong diplomacy skills and sensitivity protocol
• Attending to detail

Nice To Haves

• College degree in business, hospitality, or other administrative management field
• Financial forecasting, predicting
• Coaching, mentoring, motivating
• Negotiate
• Advanced Creativity

Responsibilities

• Responsible for ensuring services requested by client employees (including WPR, IT, and HR), contractors and visitors are completed in a timely manner
• Responsible for all badge production (HelpZone requests) employee/vendor badges, temporary/ /service badges, including remote printing at various locations.
• Provides badge support for Cisco intern events, and acquisitions.
• Responsible for maintaining all Client Service office equipment conducting weekly inventory
• Processing shipments of badges and other equipment to other Cisco offices.
• Responsible for side projects assigned by Corporate Security department
• Understand and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations
• Incoming phone calls, click to chat, service badge activation requests, processing email requests and case creation/management
• Running badge reports, conducting audits and organizing badge related events
• Attend and provide topics for one to one and monthly team meetings.
• Responsible for providing first level of customer support to general Safety and Security inquiries.
• Customer service is provided through various levels of communication not limited to phone calls, emails and in person.
• Responsible for badge distribution of walk in clients and remote locations.

Benefits

• Rewarding careers that provide you a sense of purpose
• Dynamic, welcoming, and collaborative workplace
• Part of a team that contributes to a culture that positively impacts the communities and customers we serve
• Outstanding customer service and clear communication
• Caring, agile, and innovative team that values reliability, teamwork, and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees