Security Assistant Shift Manager

Rivers Casino Careers•Portsmouth, VA

9d•Onsite

About The Position

When assigned, maintains policies and programs to ensure the physical safety of the casino’s guests, employees, property and assets; complies with Virginia Lottery Board security requirements and the casino’s internal controls. This role involves supervising 15 to 20 direct reports and ensuring compliance with all regulatory controls, both internal and external. The Security Assistant Shift Manager is responsible for practicing, supporting, and promoting Rivers Core Values, maintaining teamwork, and creating a positive work atmosphere. They must provide exceptional customer service, respond to disturbances, and be prepared to intervene physically if necessary. The role also includes managing staff, conducting interviews, writing reports, and assisting with emergencies.

Requirements

Must be 21 years of age or older.
Two or more years of previous experience in security or law enforcement.
Previous supervisory experience preferred.
Gaming leadership experience required.
Knowledge of state gaming regulations, safety and security practices and protocols.
Background and knowledge of security operations, safety, investigation, and legal issues.
Gaming license/registration as required by jurisdiction(s).
Excellent oral and written communication skills.
Excellent leadership/motivation skills.
Excellent organization and planning skills.
Excellent knowledge in various computer programs including Google & Microsoft Office (Word, Excel, etc.).

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintains policies and programs to ensure physical safety of the casino’s guests, employees, property and assets.
Complies with Virginia Lottery Board security requirements and the casino’s internal controls.
Practices, supports, and promotes Rivers Core Values at all times.
Practices teamwork, supports fellow Team Members, and creates an energized, positive work atmosphere.
Maintains grooming and uniform standards and ensures the Security Department Team adheres to the same standards.
Provides exceptional customer service to guests at all times.
Be aware of and handle guest opportunities.
Maintain daily log, i.e. time clocks, sign-in sheets when available.
Respond to disturbances in order to defuse the incident.
Be prepared to become involved in a physical confrontation when necessary.
Always remain Alert.
Observe, report, and take-action as directed by leadership with respect to all suspicious, unusual situations.
Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols.
Contacts supervisor when security situations require intervention beyond scope of authority.
Ensures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts.
Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines.
Works with representatives of local government to ensure cooperation and coordination of casino activities with law enforcement and firefighting agencies.
Directs activities of workers involved in workplace safety programs.
Reviews and approves all Security Officer performance.
Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs.
Respond to and assist with emergencies, including but not limited to fires, medical, and criminal activity, in accordance with established procedures.
Interviews guests and Team Members when security incidents occur.
Obtains assistance for accident victims.
Writes detailed security reports.
Performs all other duties as assigned.