Security Assistant Manager

Meow Wolf•Las Vegas, NV

6d•Onsite

About The Position

The Security Assistant Manager will assist the Security Manager in training Security staff on how to effectively provide security and protection for guests, team members, and the property on assigned shifts in accordance with departmental standards. Provides guidance and leadership to all reporting security personnel at Meow Wolf Denver. Promotes good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Must work seamlessly with GM, Operations Directors, Human Resource and across all departments to ensure delivery of the highest level of guest satisfaction. Reports directly to the Security Manager.

Requirements

Minimum 3-5 years of supervisory or management experience in security.
Prior security work experience in an exhibit, attraction, theme parks, museum, recreation facility, or other public space.
Proficiency in English, verbal, and writing.
Strong verbal, written, and interpersonal communication.
Customer service driven with outstanding communication and active listening skills.
Excellent problem-solving and multitasking skills.
Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports.
Fluid to change, adaptable.
Solution-oriented and not stopped by “paper walls”.
Have full and open availability and can work any shift including weekends and holidays.
High School or GED graduate.
Ability to manage multiple tasks and remain calm in a very high paced and stressful environment.
Ability to follow directions, excellent organizational skills.
Working knowledge of common safety hazards and precautions to establish a safe work environment.
Ability to lead and mentor a team.

Nice To Haves

Bilingual, especially but not limited to English and Spanish preferred
Adult + Child + Infant CPR, AED, and First Aid certification preferred

Responsibilities

Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.
Monitors, enforces, and reports violations of company rules, company policies, and applicable Local/ State/ Federal laws.
Monitor and control guests entering and exiting the venue.
Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.
Respond to reports of guest or employee injury or illness and provide First Aid, CPR, and use AED as needed.
Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
Direct evacuations during emergencies and assist guests as needed.
Escort security vendors and/or employees with money pick up and drop offs.
Maintain cleanliness and appearance of the venue. Cleaning assignments may be made for designated areas of responsibility before, during, and after operational hours.
Exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests.
Must be able to deal with many guests and/or employees each day in a positive and friendly manner.
Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.