Assistant Manager - Security

AccorHotel

3d•Onsite

About The Position

We are seeking a detail-oriented and decisive Assistant Manager - Security to join our dynamic team in Kochi, India. In this pivotal role, you will oversee daily security operations while fostering a safe, secure environment for our guests, staff, and valuable assets. This is an excellent opportunity for a collaborative leader who is passionate about innovative security solutions and committed to maintaining the highest standards of protection and professionalism.

Requirements

Minimum 3-5 years of professional security experience in a corporate, hospitality, or similar organizational setting
Proven supervisory or management experience with demonstrated ability to lead, motivate, and develop security teams
Strong technical knowledge of security systems, access control technologies, surveillance equipment, and monitoring tools
Excellent incident response and crisis management capabilities with sound decision-making skills under pressure
Comprehensive understanding of security protocols, health and safety regulations, and organizational operational standards
Proficiency in security documentation, report writing, record-keeping procedures, and data analysis
Valid security license or certification as required by local, state, and national regulations in India
Strong communication and interpersonal skills with the ability to liaise effectively with law enforcement, emergency services, and internal stakeholders
Ability to maintain confidentiality and handle sensitive information with discretion and professionalism
Physical fitness and capability to work varied shifts, including nights, weekends, and on-call availability

Nice To Haves

Experience conducting security audits, vulnerability assessments, and risk analysis
Knowledge of conflict resolution and de-escalation techniques
Familiarity with security management software and digital documentation systems
Training and mentoring experience with security personnel
Understanding of local Kochi security landscape and regional regulatory requirements
Certification in advanced security management or related professional development
Experience in a customer-focused environment with emphasis on guest relations and service excellence

Responsibilities

Oversee and manage daily security operations, ensuring a safe and secure environment across all property areas
Supervise, train, and mentor security personnel while promoting adherence to company policies, industry best practices, and local regulations
Monitor and analyze surveillance systems, access control points, and security equipment to identify vulnerabilities and recommend preventative measures
Respond promptly and professionally to security incidents, emergencies, and guest concerns while maintaining composure and transparency
Conduct regular security patrols throughout the property, including guest areas, back-of-house, perimeter zones, and restricted access points
Prepare comprehensive and detailed incident reports and maintain meticulous security documentation for management review and compliance
Coordinate effectively with local law enforcement, emergency services, and relevant stakeholders during critical situations
Conduct thorough security risk assessments and develop innovative solutions to enhance overall property protection
Ensure strict compliance with all security protocols, safety regulations, health standards, and organizational standard operating procedures
Manage access control systems, key distribution, visitor management procedures, and maintain accurate records
Provide regular security briefings, updates, and performance reviews to senior management and relevant departments
Investigate security breaches, theft, suspicious activities, and implement corrective actions with analytical rigor
Maintain confidentiality and discretion regarding sensitive security matters, guest information, and proprietary procedures
Support team development through coaching, feedback, and inclusive leadership practices