Security and Risk Assistant

Montgomery County•Dayton, OH

About The Position

Under the direction of the Security Manager, and working in conjunction with the Risk and Insurance Manager, the Security and Risk Assistant supports the Security Management and Risk and Insurance teams with daily operations. The role assists with identifying security, workers’ compensation, and property/casualty risks across Montgomery County; reporting, tracking, and monitoring security and risk management issues; and implementing assessment methodologies. It also helps formulate, develop, and coordinate security incident and insurance claims activities, while providing administrative support to ensure efficient operation of both programs. The position administers and supports the County’s physical security systems, including access control, video surveillance, visitor management, and related technologies. It handles routine service requests and system issues, processes access changes, troubleshoots badge and door-access problems, monitors camera status, coordinates repairs, and responds to video evidence requests. The role tracks requests, documents actions, follows up, and provides status updates to stakeholders. The assistant also supports risk and insurance claims work by gathering information for consultants and third-party administrators, assisting with accident reporting and claims processing, maintaining claims records and electronic files, registering vendors, processing invoices and related financial transactions, collecting insurance renewal data, and responding to certificate-of-insurance requests. Additional duties include assisting with security and loss-prevention training, handling department mail and deliveries, answering and redirecting phone calls, and performing related duties as required.

Requirements

Education equivalent to a high school diploma.
Two years of clerical experience using a computer and applications such as Microsoft Office, including advanced-function software for spreadsheets, presentations, and database management.
Maintain a current, valid driver’s license with an acceptable driving record.
Provide own transportation.
Demonstrate communication and presentation skills, including the ability to inform and persuade verbally and in writing.
Have working knowledge of information technology and the ability to use Microsoft Office products, security system software, and risk management databases.
Demonstrate the ability to perform analytical and detail-oriented tasks.
An alternative, equivalent demonstration of the minimum class requirements may be considered.

Nice To Haves

Experience or understanding of insurance or security.

Responsibilities

Provide day-to-day administrative and operational support to the Security Management and Risk and Insurance teams.
Assist in identifying security, workers’ compensation, and property/casualty risks across Montgomery County.
Report, track, and monitor security and risk management issues and support the implementation of assessment methodologies.
Administer and support physical security systems, including access control, video surveillance, visitor management, and related technologies.
Serve as the primary contact for routine security service requests, system issues, access changes, and video evidence requests; document, follow up on, and resolve requests.
Process employee access requests, modifications, and removals, and investigate reported badge-access issues.
Troubleshoot door-access problems and coordinate repairs with IT, Facilities, and security vendors.
Monitor camera health and system status, and inspect cameras for outages, obstructions, misalignment, and image-quality problems.
Respond to video requests connected with criminal, Human Resources, workplace safety, insurance and risk management, and internal administrative investigations.
Assist Risk and Insurance Coordinators by gathering information for consultants and third-party administrators investigating property/casualty and workers’ compensation claims and safety issues.
Act as a liaison among departments, citizens, and agencies regarding accident-reporting procedures, claim processing, and settlements.
Input and update incidents and claims in the claims database; scan, copy, email, and index claims files and correspondence.
Register new vendors and process invoice payments, internal transfers, and vouchers through the financial system; update the claims database.
Collect data for insurance coverage renewals and assist with certificate-of-insurance requests.
Assist with security, property/casualty, workers’ compensation, and loss-prevention training for department liaisons, employees, supervisors, managers, boards, elected officials, and affiliated agencies.
Receive and distribute or file incoming mail and deliveries for the department.
Answer department phone calls and redirect them as needed.
Execute multiple complex projects within expected standards and required timeframes.