Security and Loss Prevention Officer

AccorHotel • Pittsburgh, PA

6d • Onsite

About The Position

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Requirements

• Minimum 1 year previous Security experience, preferably in a luxury environment
• Ability to remain calm under pressure and prioritize needs
• Excellent problem solving and reasoning capabilities
• Must act with discretion at all times
• Must be able to work nights, weekends, and holidays
• Excellent interpersonal and conflict resolution skills
• Excellent written/verbal communication, with strong focus on documentation
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service
• Ability to walk, stand, or sit for extended periods of time.
• Endure various weather conditions, including hot or cold temperatures and rain, snow, sleet...etc.
• Carry fire extinguishers and/or other emergency equipment
• Exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force occasionally to lift, carry, push, or otherwise move objects.
• Walk up or descend down stairs throughout shifts.
• Self-motivation and ability to work independent of immediate supervision.
• Must have proof of valid U.S. work authorization.

Nice To Haves

• First aid, AED, and CPR certifications an asset

Responsibilities

• Monitor security of all space and assets throughout shift
• Work closely with all Departments to safeguard assets and ensure compliance in all life safety and security areas
• Enforce Covid-19 safety protocols for colleagues and guests
• Initiate and coordinate emergency procedures in the event of an emergency
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Develop and implement internal safety trainings, protocols, and programs
• Coordinate Hotel-wide safety trainings with local authorities and outside vendors
• Provide rapid response to all guest and colleague incidents, accidents, and emergencies
• Responds to all first aid calls and administers aid as appropriate
• Ensure clear, concise and factual reporting of all incidents, accidents and patrol rounds
• Present for VIP arrivals, departures, and high-profile guest functions
• Develop and maintain strong relationships with Building security and local authorities
• Participate in colleague briefings and formal communication meetings
• Review daily reports and arrivals ensuring proper preparation for shift
• Assist management with colleague bag check and locker check programs
• Audits Hotel Key Program, ensuring procedures are followed
• Consistently offer professional, engaging and friendly service
• Other duties as assigned

Benefits

• Competitive salary and flexible benefit plans
• Opportunity for commissions
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed