SECURITY AMBASSADOR - Overnight Shift 12a - 8a

Hollywood Casino at Charles Town Races • Charles Town, WV

5d

About The Position

The Security Ambassador helps protect customers, employees, and others on HCCTR premises, including racing and barn areas and the events showroom. The role involves patrolling and observing casino facilities and grounds, inspecting patrons and property for security concerns, responding to incidents, supporting gaming operations, and reporting unusual activity or hazards. The position also provides customer assistance and supports a safe, professional environment through clear communication, confidentiality, and customer service.

This position works the overnight shift from 12 a.m. to 8 a.m. and may require work on weekends, holidays, other shifts, and overtime as business needs dictate. The role has no supervisory responsibilities. Employment requires annual licensing with the West Virginia Lottery and Racing Commissions, CPR certification, and a valid driver’s license for the state of residence. The position is subject to pre-employment background screening and periodic driving-record checks.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years old.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions each year of employment.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state of residence and remain suitable to drive company and/or patron vehicles, as assessed through periodic driving-record checks.
• Good observation skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to communicate information effectively and respond to questions from customers, employees, supervisors, managers, and the general public.
• Ability to calculate figures and amounts accurately and perform mathematical functions applicable to business needs.
• Ability to use common sense to carry out written, oral, or diagrammed instructions.
• Must be diplomatic and tactful, speak clearly and politely, respond well to questions, and interact effectively with customers and employees.
• Must be able to work overnight hours, weekends, and holidays; flexibility to work all shifts and overtime as business needs dictate.
• Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment.
• Must be able to stand and walk for up to twelve hours and occasionally lift or move up to 50 pounds.
• Must meet the position’s stated physical and vision requirements, with reasonable accommodations where applicable.

Nice To Haves

• One to three months of related experience and/or training.
• Previous customer service experience.

Responsibilities

• Help ensure the safety of customers, employees, and others on HCCTR premises, including racing and barn areas and the events showroom.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations, including medical emergencies and irate customers.
• Continually observe and patrol casino premises, buildings, grounds, corridors, barn areas, offices, and parking facilities as directed.
• Help ensure the integrity of HCCTR slot and table games.
• Transport gaming chips to and from gaming tables in accordance with internal control procedures.
• Perform table-game drops, including poker, in accordance with internal control procedures.
• Report critical situations to the appropriate supervisor and report violations or situations detrimental to HCCTR to Security management.
• Examine doors, windows, and gates to verify they are secure.
• Advise violators of rule infractions, such as loitering, smoking, or carrying prohibited articles.
• Assist with internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for signs of tampering.
• Watch for and report irregularities such as fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to guard against theft of company property.
• Sound an alarm or notify supervision verbally, by radio, or by telephone in case of fire, theft, or unauthorized persons.
• Permit authorized persons to enter the property.
• Record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
• Regulate vehicle and pedestrian traffic when needed to maintain orderly flow.
• Promote and demonstrate customer service in accordance with department and company standards and programs.
• Meet established standards for behavior and appearance and maintain confidentiality concerning Security department functions and other confidential information.
• Maintain a professional work environment with management and staff; participate in required meetings and training.
• Perform duties safely and responsibly and immediately report safety hazards.
• Prepare reports as requested or required and perform other duties assigned by department or company management.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED