Security Account Manager

Securitas•Lehi, UT

1d•Onsite

About The Position

We are seeking an experienced and highly motivated Security Account Manager to oversee security operations at a large corporate campus in Lehi, Utah. This is a leadership role responsible for the overall management of a 24/7 security program, including Security Officers, Safety Officers, and GSOC Operators. The Security Account Manager serves as the primary operational leader for the site and is responsible for ensuring the delivery of exceptional security services, maintaining compliance with client expectations, and fostering a culture of safety, accountability, and professionalism. This position is generally scheduled Monday through Friday; however, due to the nature of a 24/7 operation, the Security Account Manager must have a flexible schedule to support operational needs, emergencies, incidents, special projects, and business requirements.

Requirements

18 years of age or older.
High School Diploma, GED, OR ability to complete the GED program within 6 months.
Above average computer / technology skills needed.
Must be able to remain calm and professional in stressful situations.
Must have great attention to detail.
All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Minimum of 3 years of security management, account management, or operations leadership experience.
Minimum of 2 years of direct people management experience.
Experience managing operations in a 24/7 environment.
Experience supervising large teams across multiple shifts and functions.
Strong organizational, communication, and leadership skills.
Proficiency with scheduling, payroll, workforce management, and reporting systems.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license and ability to meet company driving requirements.

Nice To Haves

Experience managing security operations at a large corporate campus, technology site, or critical infrastructure environment.
Knowledge of access control systems, CCTV platforms, visitor management systems, and GSOC operations.
Experience partnering with HR, Legal, Compliance, and Risk Management teams.
Bachelor’s degree in Criminal Justice, Business Administration, Security Management, or a related field.
Industry certifications such as CPP, PSP, PCI, or equivalent.
Experience with workforce management, budgeting, and contract performance management.

Responsibilities

Provide overall leadership and management of the security program for a large corporate campus operating 24/7.
Directly manage Security Officers, Safety Officers, GSOC Operators, Supervisors, and other site personnel.
Ensure all security operations are conducted in accordance with client policies, company standards, and regulatory requirements.
Maintain operational readiness and ensure consistent service delivery across all shifts.
Serve as the primary point of contact for the client regarding security operations and performance.
Recruit, hire, train, develop, coach, and retain security personnel.
Conduct performance evaluations, disciplinary actions, coaching sessions, and employee development planning.
Maintain staffing levels and oversee workforce planning to ensure adequate coverage for all shifts and operational requirements.
Foster a positive culture focused on accountability, professionalism, customer service, and operational excellence.
Manage employee schedules for a 24/7 operation and ensuring appropriate staffing coverage at all times.
Oversee timekeeping, payroll processing, attendance tracking, and overtime management.
Monitor labor utilization and manage staffing costs while maintaining operational effectiveness.
Ensure unbilled overtime is maintained at less than 0.5% through effective scheduling, timekeeping accuracy, and labor controls.
Maintain overhead costs at or below 1% through efficient workforce planning and cost management strategies.
Coordinate vacation requests, leaves of absence, and staffing adjustments.
Build and maintain strong relationships with client stakeholders and site leadership.
Conduct regular operational reviews and provide performance updates to client representatives.
Address client concerns and implement corrective actions as necessary.
Ensure service delivery consistently meets or exceeds contractual obligations and client expectations.
Act as the primary escalation point for significant security, safety, and operational incidents.
Lead incident response efforts and coordinate with internal and external stakeholders.
Ensure timely reporting, investigation, and documentation of incidents.
Conduct post-incident reviews and implement corrective actions to prevent recurrence.
Partner with Branch Management, Human Resources, Legal, and Compliance teams to address employee relations, investigations, policy adherence, and regulatory requirements.
Ensure compliance with all company policies, client requirements, local regulations, and industry standards.
Maintain accurate records, reports, and documentation related to personnel, incidents, and site operations.
Support audits, inspections, and compliance reviews as required.
Oversee physical security, access control, visitor management, patrol operations, emergency preparedness, and GSOC functions.
Partner with safety teams to promote workplace safety initiatives and ensure adherence to safety protocols.
Develop and implement operational improvements to enhance service quality and reduce risk.
Build relationships with local law enforcement, emergency responders, and community partners.