Security Account Manager (San Antonio, TX)

The Osen Hunter Group LLC•New Market, MD

3h•$156,000 - $189,000•Onsite

About The Position

The Security Account Manager oversees all operations, performance, and client relationships across a designated region. This role includes managing armed guard teams, ensuring compliance with legal and safety standards, and maintaining high levels of client satisfaction. The Security Account Manager is a key liaison between clients, field personnel, and Osen-Hunter senior leadership, ensuring effective service delivery and operational excellence. The position is located and will report daily on-site in the New Market, MD area.

Requirements

Minimum of fifteen (15) years in security operations management, with at least ten (10) years overseeing armed guard service or law enforcement/military security operations.
Proven track record in managing multiple accounts and large teams across diverse locations.
Strong leadership and decision-making capabilities.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in incident reporting systems, scheduling software, and Microsoft Office Suite.
Ability to analyze and respond to evolving security risks effectively.
Hold a valid driver’s license.
Must be a United States Citizen.
Must hold a current Top Secret security clearance with POLY.
Must be able to provide documented experience in listed areas of responsibility.

Nice To Haves

Bachelor’s degree in security management, business administration, criminal justice, or a related field, preferred.
Professional certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP), preferred.

Responsibilities

Oversee day-to-day security operations for sites within the assigned region.
Ensure armed guards are deployed, trained, and scheduled appropriately to meet client requirements.
Conduct routine site visits to evaluate guard performance and address operational challenges.
Serve as clients' primary point of contact, ensuring their security needs are met.
Address and resolve client concerns promptly while maintaining professional communication.
Regularly review and assess the effectiveness of security plans, and suggesting improvements, as needed.
Lead and mentor staff in the recruitment, onboarding, and training armed guards in compliance with company policies and local regulations.
Provide ongoing coaching, feedback, and performance evaluations to ensure team excellence.
Foster a culture of professionalism, accountability, and continuous improvement.
Ensure all armed guards comply with federal, state, and local laws, including licensing and firearms regulations.
Conduct risk assessments and implement mitigation strategies to safeguard personnel and assets.
Maintain accurate documentation for all security operations, including - but not limited to - incident reports, training records, and compliance audits.
Develop and manage budgets for assigned accounts, optimizing resource allocation and minimizing costs.
Monitor billing, invoicing, and payroll accuracy for assigned accounts.
Support business development efforts, including client renewals and new account acquisitions.
Other duties as assigned.