Security Account Manager

GardaWorld • Columbus, OH

3d • Onsite

About The Position

Step into the Dynamic Role of Security Account Manager at GardaWorld! Join our dynamic team as a contract security services Account Manager in Columbus, Ohio, where you’ll play a pivotal role in maintaining exceptional performance on-site for one of our key accounts. You’ll handle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services. Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.

Requirements

• Authorized to work in the United States
• At least 5 years of experience in security operations leadership, with a proven track record of handling increasingly complex responsibilities.
• Valid Drivers license
• Working knowledge of Microsoft Office.
• Ability to provide leadership support during critical incidents or significant operational needs.

Nice To Haves

• Military and Law enforcement experience is a plus.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed