Secure Voice Operator

SAIC•Washington, DC

5d•Onsite

About The Position

The Vanguard 2.2.1 Program currently has an opening for a Secure Voice Operator to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard 2.2.1" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. The Secure Voice Operator is responsible for providing secure telecommunications support over the Multilevel Secure Voice Network (formerly the Defense Red Switch Network, DRSN) to Department of State (DoS) personnel. Provides the Secretary of State and the Secretary’s traveling party with accurate, reliable, and Secure Communications support during their worldwide travel. Support Secure Voice and conferencing requirements to the Secretary of State Department of State, civil and Allied decision makers with the DRSN community. Set up; test, with S-EX State Operation Communicators Staff and Mobile Communication travel team. Add and monitor communications with aircraft (SAM) during pre-flight tests and during actual flying time. The role involves assisting in the establishment and maintenance of secure voice calls and teleconferences, as well as managing conference functions. Secure telecommunication support is provided on a 24/7 basis.

Requirements

Secure telecommunications support over the Multilevel Secure Voice Network (formerly the Defense Red Switch Network, DRSN)
Support Secure Voice and conferencing requirements
Assist in the establishment and maintenance of secure voice calls and teleconferences
Managing conference functions
Operate AN/PRC-117G multiband rack mounted radios, SATCOM, Mystic Star, INMARSAT for secure voice operation
Maintain official permanent records/narrative of mission support activities, calls, and service tickets
Conduct crypto rekey and maintain COMSEC inventory
Conduct Foreign Affairs Link (FAL) weekly test calls supporting foreign countries
Manage incoming phone calls and email requests
Setup on-going conferences, setup conference reservations
Escalate appropriate support issues to maintenance, engineering staff, and management

Nice To Haves

Support for the Secretary of State and the Secretary’s traveling party during worldwide travel
Support for civil and Allied decision makers with the DRSN community
Testing with S-EX State Operation Communicators Staff and Mobile Communication travel team
Monitoring communications with aircraft (SAM) during pre-flight tests and during actual flying time

Responsibilities

Assist in building conferences on the DoS secure voice system and bridging to other secure voice networks with multiple participants in CONUS, OCONUS, and other government agencies.
Assist State Operations in establishing secure voice communications or the transmission of secure data to traveling DoS personnel.
Establish, test, and monitor secure communications with aircraft mission support.
Trained to operate AN/PRC-117G multiband rack mounted radios, SATCOM, Mystic Star, INMARSAT for secure voice operation and know who to report any degradation of services to.
Maintain official permanent records/narrative of mission support activities, calls, and service tickets.
Conduct crypto rekey and maintain COMSEC inventory.
Conduct Foreign Affairs Link (FAL) weekly test calls supporting foreign countries.
Manage incoming phone calls and email requests.
Setup on-going conferences, setup conference reservations.
Escalate appropriate support issues to maintenance, engineering staff, and management.