Secure Communication Account Manager

Tyto Athene, LLC

9d•Remote

About The Position

Tyto Athene is searching for a Secure Communication Account Manager to support a critical Secure Communications growth initiative within our business portfolio. This position will serve as a key component of the Secure Communications leadership team and will focus on driving program efficiencies, stimulating growth, increasing customer collaborations, and strengthening core relationships. The Account Manager works across the entire Secure Communications portfolio and serves as a critical conduit to Tyto’s functional support and strategic growth teams.

Requirements

Federal and commercial/civilian program and contract experience is required with demonstrated experience working directly with customers, projects, and industry partners within the field of secure communications (audio, video, VTC, telephony, closed-circuit television/surveillance systems, security monitoring, physical security systems, and communications networks/infrastructure).
Experience developing, managing, and enhancing efficiencies within project and program teams to include compliance, requirements, service level agreements, and key performance parameters.
Experience evaluating contract and customer requirements coupled with a thorough understanding of both corporate policies and customer needs. Strong understanding of compliance requirements with experience identifying, documenting, and creating/refining risk mitigation solutions.
Experience working within electronic suites (such as Deltek’s Costpoint suite, Jira, Microsoft SharePoint) for end-to-end opportunity and contract management, compliance support, real-time analytics, and workflow automation.
Experience working with product development teams and customers to create strategies revolving around End of Support (EOS), End of Service Life (EOSL), and Last Date of Support (LDOS) timelines.
Experience leading teams through strategy, process, and initiative planning sessions to establish objectives, create goals, and proactively manage progress.
Highly effective communication skills, both electronically and verbally.
Highly effective use of Microsoft products such as Excel, PowerPoint, Word, Teams, and SharePoint.
Self-managed, highly proactive, and goal-driven leadership style is required.
Must obtain and maintain a Public Trust federal background investigation.

Responsibilities

Work directly with the Program and Project Managers within the Secure Communications portfolio to instill and integrate effective and efficient processes, project monitoring and control, and project reporting.
Manage the Secure Communications Customer Relationship Management (CRM) application, working directly with managers and project leads to manage, monitor, and report our pipeline of growth opportunities and initiatives.
Engage with corporate and Secure Communication’s functional support teams to drive initiatives from planning phases through execution, monitoring, reporting, and closing. Initiatives include actions across Tyto’s enterprise to include talent acquisition, human resources, procurement, supply chain, contracts, information technology, and security.
Create and update weekly and monthly products and artifacts which accurately report the status of current actions occurring within the portfolio. Key reports include manpower and strength, accreditation/certification status, pipeline/growth initiatives, and customer/partner collaboration actions.
Proactively manage and monitor core growth initiatives with PMs to shape opportunities, drive stage advancement from Identify through Proposal submission, and assist with monitoring and reporting the status of growth initiatives.
Assist with the creation and management of our collaborative Secure Communications SharePoint portal to support cross-functional collaboration, artifact dissemination, and the sharing of key business unit directives, policies, and processes. Create workflows and processes to ensure highly effective use of this critical shared resource.
Participate in key corporate certification programs (such as ISO and CMMI). Assist project/program managers and certification/audit teams with planning for and executing core certification program initiatives. Track and monitor the status of accreditation initiatives and proactively collaborate with PMs to ensure requirements are being met.
Assist our Product Development Specialist and Customer Service Team with planning, executing, and monitoring a comprehensive training plan for Secure Communication’s Engineers, Designers, Programmers, and Integrators which conforms to OEM training requirements (new products and existing products), partnership requirements, O&M/warranty requirements. Create and maintain alignment which supports our team member’s professional development while enhancing core capabilities within Secure Communications.
Other duties and responsibilities as assigned by the Director of Secure Communications.