Section Manager - IT Vendor Management Office
About The Position
As a Vendor Management Office (VMO) Relationship Manager, you will act as the primary strategic interface between Enterprise Technology & Security (ETS), internal stakeholders, and assigned technology vendors. You will drive vendor governance through structured performance management, including scorecards, QBRs, KPIs/SLAs, and action plans, while facilitating effective communication, escalation, and issue resolution. This role focuses on shifting vendor engagement away from transactional activity toward strategic oversight, continuous improvement, strong stakeholder experience, and measurable business outcomes while enforcing VMO standards and playbooks. We are seeking someone that brings experience managing technology vendors and stakeholder relationships in complex environment, along with a solid understanding of service delivery, performance metrics, and commercial constructs. We are also seeking an effective communicator and facilitator, comfortable leading governance forums and translating data into insights and actions. This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.
Requirements
- Experience managing technology vendors and stakeholder relationships in a complex environment.
- Solid understanding of service delivery, performance metrics, and commercial constructs.
- Effective communicator and facilitator.
- Comfortable leading governance forums.
- Ability to translate data into insights and actions.
Responsibilities
- Act as the primary strategic interface between Enterprise Technology & Security (ETS), internal stakeholders, and assigned technology vendors.
- Drive vendor governance through structured performance management, including scorecards, QBRs, KPIs/SLAs, and action plans.
- Facilitate effective communication, escalation, and issue resolution.
- Shift vendor engagement away from transactional activity toward strategic oversight, continuous improvement, strong stakeholder experience, and measurable business outcomes.
- Enforce VMO standards and playbooks.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
