Secretary (Cardiopulmonary Department), part time, days

Holland Hospital•Holland, MI

1d•Onsite

About The Position

Under minimal supervision and with accuracy, performs duties to support the Cardiopulmonary department. Performs insurance verification, registration and scheduling for a series of patients for numerous providers. Supports the department(s) clinical staff members and maintains medical record files. Answers phones and directs callers to the appropriate person/department. Greets clients, and sorts and sends mail.

Requirements

High school diploma/GED or higher education
Insurance Verification, Scheduling and Registration
Customer Service Skills

Responsibilities

Performs insurance verification, registration and scheduling for a series of patients for numerous providers.
Supports the department(s) clinical staff members and maintains medical record files.
Answers phones and directs callers to the appropriate person/department.
Greets clients, and sorts and sends mail.
Performs scheduling of patient appointments in all service scheduling apps.
Manages schedules that are responsive to patient convenience while also optimizing efficiency in line with department goals.
Anticipates and provides support to all clinical staff.
Ensures that messages and mail are distributed in a timely and accurate manner.
Provides clerical support to department leadership creating documents such as spreadsheets and forms.
Takes minutes at meetings when asked.
Completes projects as assigned by leadership.
Multi-tasks between scheduling, registration, reception and other office duties.
Identifies and maintains office/medical supplies and forms that need to be ordered.
Monitors reports and performs charge/credit when appropriate.
Responds to requests made by physicians and patients for medical records.
Monitors billing generated by services rendered.
Routes professional billing statements to appropriate providers.
Completes tests records and files.
Process reports, EKGs, EEG,s and Holter monitors.
Maintains ECG Records in Intellispace ECG system including reconciling tests and transcribing physician interpretations on Pediatric ECG's.
Maintains department workflows, manages in-boxes, monitors turnaround time for physician reads, and reports any issues to leadership.
Processes physician requests in a timely manner and to keep accurate records.
Receives and processes all paperwork for scheduled services rendered.
Verifies record is complete and sends to Medical Records.
Maintains log of all department records.
Greets clients in a professional manner and advises the appropriate staff member that the patient is waiting.
Answers the phone promptly and courteously.
Accurately takes and routes messages; assists callers to obtain satisfactory responses to their requests.
Works with central scheduling to schedule patient tests, notifying staff of cancellations and filling open time slots.
Primarily responsible for maintaining and updating lab white board.
Makes reminder phone calls to the next days scheduled patients and provides appropriate pre-test instructions.
Screens calls as appropriate and communicates with patients and provider offices in a professional manner.
Coordinates with various medical groups to provide coverage for tests that require provider supervision.
Maintains patient rights, confidentiality and ethical billing practices.