Secretary Part Time Days

Saint Peters Healthcare System

1d•$17 - $23•Onsite

About The Position

The Secretary Part Time Days will be responsible for managing incoming phone lines, scheduling patients using electronic systems, providing information to patients and visitors, and maintaining physician calendars. This role requires excellent communication and organizational skills to ensure efficient patient flow and administrative support within the department.

Requirements

Ability to read and write well enough to type, edit and proof business correspondence and prepare reports.
Work requires a comprehensive understanding of department/unit policies, procedures and operations in order to assume non-complex administrative details such as arranging meetings and conferences, answering routine questions from callers and visitors.
Interpersonal skills necessary to deal effectively and courteously with a diverse group of internal callers, patients and visitors, as well as a limited number of external contacts.
Bi-lingual skills a must.

Nice To Haves

Two (2) years related secretarial work experience preferred.

Responsibilities

Answer all incoming phone lines stating name of department and identifies self.
Screen incoming calls, determines urgency and dispatch requests to appropriate personnel; take accurate message in accordance with established department procedures.
Utilize electronic medical record and electronic scheduling system to schedule patients for appointments.
Ensure that all mandatory information is collected at time of scheduling call.
Respond to majority of calls and visitors by providing information based upon relevant departmental and Hospital policies and procedures.
Greet and receive visitors and patients in a courteous and professional manner.
Interact with a variety of Hospital and outside personnel in a professional manner at all times.
Retrieve phone messages and electronic logs every morning and throughout the day and responds to all call messages, in a timely fashion.
Scan all documents, according to hospital policy, by the end of each day.
When scheduling a new patient, ascertain that patient has directions to appropriate clinic.
When requested/appropriate, assist patients in obtaining referral and/or precertification.
Prepare for upcoming patient sessions by printing schedule, looking up medical record number, and pulling the medical record of each scheduled patient.
Work with physician billing staff to ensure that there is a facility/ pro fee charge ticket for each patient in accordance w/policy, for patients who received services.
Maintain physician's calendar.