Secretary - Hendricks Family Heart Hospital

Beloit Health System•Beloit, WI

3d•$20 - $27•Onsite

About The Position

Beloit Health System is hiring a Secretary for the Hendricks Family Heart Hospital in its busy Cardiovascular Services Department, located in the Cardio Interventional Clinic at Beloit Memorial Hospital. The Secretary greets patients, visitors, and vendors entering the fourth floor and supports clinic operations by scheduling and registering appointments, checking patients in, and collecting applicable copayments. The role also facilitates communication between providers and patients, coordinates requests for records from other facilities, adjusts department schedules as needed, and assists family members and vendors. The position is scheduled for the first shift, 8:30 a.m. to 5:00 p.m., for 40 hours per week. It is benefits eligible.

Requirements

High school graduation or equivalent.
Comprehension and implementation of the Cerner maintenance manual.
Excellent organizational, verbal communication, and interpersonal skills for working with coworkers, patients, and the public.
Ability to work independently in a fast-paced environment while maintaining the privacy and confidentiality of information.
High level of flexibility.

Nice To Haves

Medical terminology and/or medical reception experience.

Responsibilities

Greet patients and families courteously and complete timely registration.
Answer incoming calls promptly and professionally.
Schedule appointments and accurately record messages and relevant information.
Screen and route phone calls, manage faxes, and facilitate communication between patients, staff, and physicians.
Verify insurance eligibility, obtain treatment authorizations, and complete check-in processes, including demographic updates, insurance verification, copay collection, and insurance card scanning.
Direct patients to appropriate waiting areas and verify emergency contact information.
Ensure compliance with government and regulatory requirements.
Complete patient registration, admission, discharge, Medicare, and quality assurance forms accurately and obtain required signatures.
Collect and process patient payments by cash, check, debit card, and credit card.
Refer insurance, billing, payment, account, and medical records questions to the appropriate department.
Process and coordinate medical record transfer requests.
Receive and route patient forms, including FMLA and workers' compensation documentation, to the appropriate departments.
Reschedule and readjust department schedules as needed.
Obtain patients' permission to request records from other facilities for continuing care.
Perform other duties as assigned.