Secretary - Hendricks Family Heart Hospital

Beloit Health System•Beloit, WI

1d•Onsite

About The Position

Beloit Health System is hiring a Secretary for the Hendricks Family Heart Hospital in the Cardio Interventional Clinic at Beloit Memorial Hospital. The role supports the busy Cardiovascular Services Department and serves patients, families, visitors, vendors, staff, and physicians. The Secretary greets and registers patients, schedules and checks in appointments, collects applicable copayments, and helps facilitate communication between patients and providers. The position also handles records and forms, insurance and authorization tasks, payment processing, and schedule adjustments, while protecting confidential information and meeting applicable government and regulatory requirements. The position is benefits eligible and is scheduled for the first shift, 8:30 a.m. to 5:00 p.m., for 40 hours per week.

Requirements

High school graduation or equivalent is required.
Comprehension and implementation of the Cerner maintenance manual.
Excellent organizational, verbal communication, and interpersonal skills for working with coworkers, patients, and the public.
Ability to work independently in a fast-paced environment while keeping information private and confidential.
High level of flexibility.

Nice To Haves

Medical terminology and/or medical reception experience preferred.

Responsibilities

Greet patients, families, visitors, and vendors courteously and complete timely patient registration.
Answer incoming calls promptly and professionally; screen and route calls and accurately record messages for providers and other staff.
Schedule appointments, create outpatient encounters, register and check in appointment types, and adjust department schedules as needed.
Verify insurance eligibility, obtain treatment authorizations, update demographics, scan insurance cards, collect copayments, and complete check-in processes.
Direct patients to appropriate waiting areas and verify emergency contact information.
Manage faxes and facilitate communication among patients, staff, and physicians.
Obtain patient permission to request records from other facilities and process or coordinate medical record transfer requests.
Complete patient registration, admission, discharge, Medicare, and quality assurance forms accurately and obtain required signatures.
Collect and process payments by cash, check, debit card, and credit card.
Refer insurance, billing, payment, account, and medical records questions to the appropriate department.
Receive and route patient forms, including FMLA and workers' compensation documentation, to appropriate departments.
Assist family members and vendors and perform other duties as assigned.
Maintain compliance with government and regulatory requirements and protect private and confidential information.