Scheduling – St. Peter's Hospital - 5 McA - FT Days

Trinity Health•Albany, NY

About The Position

As a member of the Patient Care Centered Team, the Secretary/Unit Clerk/Scheduling role provides clerical, communication, reception, supply management, and other supportive services for the Patient Care Center to ensure high-quality services for patients, family members, and hospital staff. The Information Associate is available to meet the needs of Patient Care Centers as needed. The role maintains patient medical records, supports reception and communication on the unit, performs general secretarial and supply-management tasks, and carries out other unit-specific duties assigned by the Nurse Manager, Supervisor, Senior Information Associate, or Operations Manager.

Requirements

High school diploma required.
Minimum of two years’ work experience in a health-related area.
Exceptional interpersonal skills.
Good organizational and time-management skills.
Knowledge of medical terminology.
Knowledge of various health insurances.

Nice To Haves

Associate of Applied Science (AAS) preferred.

Responsibilities

Maintain patient medical records, including identifying and organizing forms accurately, organizing charts for patient transfers, updating chart forms daily, reviewing records each shift for consults, copying records as needed, deleting records for long-term patients as needed, and scanning advance directives to EPIC.
Prepare medical records at discharge by collating and assembling records in the standard format and attaching loose reports to the correct record.
Complete specific Patient Care Unit tasks assigned by the Nurse Manager, Supervisor, or Senior Information Associate.
Act as unit receptionist by answering, screening, and routing calls; assisting patients, families, and the public; answering the nurse/patient intercom and relaying information; contacting family members or physicians as directed; and ascertaining visitors’ identities.
Fax medical information to physicians and insurance carriers as requested.
Maintain adequate supplies, obtain and return equipment to the appropriate department, and order unit supplies through PeopleSoft.
Maintain a neat and orderly unit environment, including keeping bulletin boards current and filing the daily assignment sheet by shift.
Receive, open, and distribute center mail and faxed materials appropriately.
Support unit functions, including ensuring patient names are written on daily assignment sheets and reporting maintenance issues through the Facilities Maintenance Work Order System.
Use TIS Service Now Self-Service and submit Clinical Engineering work orders as needed.
Check computer equipment to ensure it is working properly and perform a daily check of unit Voalte phones.
Maintain nursing stations without food or beverages, using Hydration Stations.
Serve as a preceptor for new Information Associates when assigned by the Senior Information Associate or Operations Manager.
Perform other unit-specific responsibilities assigned by the Senior Information Associate or Operations Manager.