Secretary/Receptionist, Cape Cod Human Services
About The Position
Provide secretarial/receptionist coverage in an efficient, timely, and professional manner. Multitask in a busy office environment. Adhere to all standards of confidentiality regarding patient rights. This role involves managing patient appointments, preparing reports and correspondence, maintaining patient records, handling patient check-ins, answering telephones, and coordinating with other providers and agencies. The position requires ensuring accurate maintenance of administrative records and working cooperatively with colleagues and patients. The ability to adjust to unexpected changes and provide service excellence is crucial. Backup support for other administrative roles may also be required.
Requirements
- Ability to read, write and communicate in English.
- Must be computer proficient in Microsoft Office and/or other applicable software programs.
Nice To Haves
- Two years secretarial experience preferred, preferably in a clinical/medical office setting
- Associates level education
- Experience in Medical Office Software preferred
Responsibilities
- Provide secretarial/receptionist coverage in an efficient, timely, and professional manner.
- Multitask in a busy office environment.
- Adhere to all standards of confidentiality regarding patient rights.
- Schedule patient appointments in person or by telephone.
- Prepare reports and correspondence; produce schedules and charges from automated systems.
- Locate, pull and prepare charts for the following day's schedules.
- Maintain clinician daily appointment schedule.
- Assist in location of missing charts and compile new charts.
- Open and distribute mail.
- Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc.
- Pull charts for telephone messages as needed.
- Greet patients, verify insurance and collect co-payments.
- Follow policy and procedure regarding reporting any non-payment and/or insurance changes.
- Obtain all required consents.
- Secure copies of valid insurance cards.
- Answer telephone in a timely manner, direct calls to appropriate persons, and take accurate messages.
- Schedule appointments as requested with other providers, agencies, etc.
- Prepare associated forms such as requisitions or referral forms with review of any prep required as necessary.
- Copy and/or provide medical records information to outside providers under established guidelines as needed.
- Distribute charts to clinician, nurse, or physician for release as needed.
- Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors, and personnel both inside and outside the practice.
- Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
- Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers in a manner that reflects Cape Cod Human Services’ commitment to CARES: compassion, accountability, respect, excellence and service.
- Provide back up for the switchboard, secretaries and/or records specialist as needed.
- Perform other work-related duties as requested or assigned by manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
