Secretary/Receptionist
About The Position
Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) )-bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees. SUMMARY OF POSITION The responsibilities for the Secretary/Receptionist include expediting various office operations such as typing, data entry, filing, and telephone communications. Also performs other duties as assigned.
Requirements
- Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.
- Valid California Driver’s license.
- TB clearance.
- Driving record acceptable for coverage by Gateways insurance carrier.
- Ability to type 60 wpm without mistakes.
- Ability to work independently and with frequent interruptions.
- Ability to work and relate effectively with coworkers.
- Ability to transcribe.
- Ability to tactfully relate to mentally ill clients.
- Working knowledge of computers and current, relevant computer software.
- Ability to work and relate effectively with visitors, police, and community members.
- Ability to communicate effectively in English, both verbally and in writing.
- Ability to communicate effectively in Spanish, both verbally and in writing. (For designated bilingual Spanish position only)
- Experience in mental health facilities or with medical records.
- Ability to handle encounters with clients who may be unstable, angry, hostile, agitated, or intoxicated by alcohol or street drugs, in an appropriate and effective manner.
- High School Diploma
- One (1) year of college in secretarial skills.
- One (1) year of general typing, clerical and receptionist experience
- Experience in a mental health facility or with medical records.
Responsibilities
- Operates switchboard/telephone communications.
- Responsible for all general typing as specified and organized by supervisor.
- Responsible for preparing, duplicating and distributing court reports, memorandums, schedules, phone lists, and other miscellaneous documents.
- Sorts and distributes daily mail.
- Checks documents for completeness, accuracy, and compliance with legal and other requirements.
- Organizes and maintains supply of program forms.
- Participates in staff meetings and transcribes accurate minutes.
- Operates and understands minor maintenance procedures for office machines.
- Maintains an objective and professional relationship with clients at all times.
- Maintains job interest and technical skills.
- Works collaboratively with the multi-disciplinary treatment team, including timely and effective communications.
- Working knowledge of relevant and current computer software.
- Responds, in a timely manner, to requests for client data in compliance with legal requirements.
- Maintains effective communications with relevant community agencies such the courts and other legal agencies, visitors, ancillary agencies and other professionals as needed.
- Ability to work independently, and with continuous interruptions.
- Responds appropriately under difficult or stressful circumstances.
- Performs other additional related tasks as assigned.
Benefits
- Cover 100% Medical/Dental/Vision Premiums for all Full-Time Employees and 1 Dependent
- 8 Paid Holidays + 4 Personal Holidays in Calendar Year
- 2-4 Weeks of Vacation based on role
- 403b Retirement Plan Company Match 8%
- Annual Company Events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
