Secretary Receptionist

Saint Elizabeth Medical Center•Florence, KY

About The Position

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Job Summary: Performs receptionist and clerical duties. Specific responsibilities include: 1) meet and greet patients, families, visitors, guests, staff in person or by the phone and provide directions as needed, 2) register, schedule appointments and provide assistance as needed, 3) perform departmental clerical duties which include data management, as well as the check in/check out process for specialty services Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Duties: Make eye contact and promptly acknowledge the presence of patients, families, visitors, guests. Provide a welcoming, comfortable, safe and secure environment. Provide prompt and accurate information in a professional and private manner ensuring all privacy and HIPAA guidelines are maintained. Provide concise and accurate directions to assist guests. Personally escort guests to appropriate desk, waiting area or elevator providing wheelchair assistance if needed. Notifies the team of patient’s and/or guest’s arrival. Monitors waiting area and ensures patients and/or guests are kept informed. Manages multiple phone lines, takes messages, screens calls, receives information and transfers calls to the appropriate extension. Relays messages to appropriate staff in order to facilitate communication and assure quality care. Responsible for scheduling appointments and meetings and entering all appropriate data into the database (electronic medical records in some departments). May support the check in and check out processes for the clinical services, and assist patients with forms obtaining all necessary insurance information and signatures if in an applicable department. Assists with various departmental clerical duties which can be accomplished at the receptionist desk. Duties may include: data entry, typing, scanning and data management. Performs other duties as assigned.

Requirements

High School Diploma or GED
Good interpersonal communication skills (written and oral)
Good problem-solving skills
General clerical skills including the ability to organize time and tasks
Data management skills
Exemplifies high standard of customer service
Experience working independently, using Microsoft office, experience with medical terminology, telephone communication, the ability to manage multiple lines/voicemail, and accurate typing

Responsibilities

Meet and greet patients, families, visitors, guests, staff in person or by the phone and provide directions as needed
Register, schedule appointments and provide assistance as needed
Perform departmental clerical duties which include data management, as well as the check in/check out process for specialty services
Make eye contact and promptly acknowledge the presence of patients, families, visitors, guests
Provide a welcoming, comfortable, safe and secure environment
Provide prompt and accurate information in a professional and private manner ensuring all privacy and HIPAA guidelines are maintained
Provide concise and accurate directions to assist guests
Personally escort guests to appropriate desk, waiting area or elevator providing wheelchair assistance if needed
Notifies the team of patient’s and/or guest’s arrival
Monitors waiting area and ensures patients and/or guests are kept informed
Manages multiple phone lines, takes messages, screens calls, receives information and transfers calls to the appropriate extension
Relays messages to appropriate staff in order to facilitate communication and assure quality care
Responsible for scheduling appointments and meetings and entering all appropriate data into the database (electronic medical records in some departments)
May support the check in and check out processes for the clinical services, and assist patients with forms obtaining all necessary insurance information and signatures if in an applicable department
Assists with various departmental clerical duties which can be accomplished at the receptionist desk. Duties may include: data entry, typing, scanning and data management
Performs other duties as assigned