Secretary, Quality Assurance WV

Management and Training Corporation•Centerville, UT

4h•Onsite

About The Position

The Secretary, Quality Assurance works in-office at MTC’s corporate office in Centerville, Utah. The role is responsible for audits and evaluations that maintain data integrity and quality assurance for the contract, in compliance with government and management directives. The position is full-time, with 8-hour shifts Monday through Friday.

Responsibilities

Evaluate and audit all admissions folders on the same day they are submitted by specialists.
Review application files to ensure all required information is included and forwarded to the appropriate Job Corps centers; present evaluation and audit findings and concerns to the supervisor.
Track data integrity errors and record them on the applicable tracking document.
Ensure compliance with MTC and government record-keeping requirements.
Audit Open Cases and Comms Logs monthly and present findings to the Manager.
Review constituent issues daily, work toward same-day resolution, and notify the supervisor of the resolution.
Assign interested prospects to Student Recruiting Specialists based on caseload sizes and availability.
Support initial communication with prospective students, verify interest and basic eligibility, repeat contact at the expected rate, and use due diligence to convert prospects to applications.
Contact withdrawn applicants to reengage their interest in reopening applications.
Conduct pre-departure calls with applicants pending arrival and coordinate with center records.
Follow up with the assigned Job Corps Center when a file has been pending review for more than 14 days.