Secretary Per Diem

Saint Peters Healthcare System•New Brunswick, NJ

12d•$17 - $23•Onsite

About The Position

The Secretary Per Diem will answer all incoming phone lines, screen calls, and dispatch requests to appropriate personnel. They will utilize electronic medical record and scheduling systems to schedule patients, collect mandatory information, and provide information based on departmental and Hospital policies. The role involves greeting visitors and patients courteously, interacting professionally with various personnel, retrieving and responding to messages, and scanning documents. Additionally, the secretary will assist patients with directions, referrals, and precertification, prepare for patient sessions by printing schedules and pulling records, and work with billing staff to ensure charge tickets are accurate. Maintaining the physician's calendar is also a key responsibility.

Requirements

Ability to read and write well enough to type, edit and proof business correspondence and prepare reports.
Work requires a comprehensive understanding of department/unit policies, procedures and operations in order to assume non-complex administrative details such as arranging meetings and conferences, answering routine questions from callers and visitors.
Interpersonal skills necessary to deal effectively and courteously with a diverse group of internal callers, patients and visitors, as well as a limited number of external contacts.
Bi-lingual skills a must.

Nice To Haves

Two (2) years related secretarial work experience preferred.

Responsibilities

Answer all incoming phone lines stating name of department and identifies self.
Screen incoming calls, determines urgency and dispatch requests to appropriate personnel; take accurate message in accordance with established department procedures.
Utilize electronic medical record and electronic scheduling system to schedule patients for appointments.
Ensure that all mandatory information is collected at time of scheduling call.
Respond to majority of calls and visitors by providing information based upon relevant departmental and Hospital policies and procedures.
Greet and receive visitors and patients in a courteous and professional manner.
Interact with a variety of Hospital and outside personnel in a professional manner at all times.
Retrieve phone messages and electronic logs every morning and throughout the day and responds to all call messages, in a timely fashion.
Scan all documents, according to hospital policy, by the end of each day.
When scheduling a new patient, ascertain that patient has directions to appropriate clinic.
When requested/appropriate, assist patients in obtaining referral and/or precertification.
Prepare for upcoming patient sessions by printing schedule, looking up medical record number, and pulling the medical record of each scheduled patient.
Work with physician billing staff to ensure that there is a facility/ pro fee charge ticket for each patient in accordance w/policy, for patients who received services.
Maintain physician's calendar.