Per Diem Secretary/Pacs Assistant

Yale New Haven Health•New London, CT

About The Position

Provides office and administrative support to the Radiology Department and ensures efficient office operations. Checks in and processes patients through the department, including pre-certification and scheduling; processes departmental reports and requests; supports technical staff; and provides customer service to internal and external customers. The role uses digital and Picture Archiving and Communication System (PACS) technology and performs a wide variety of administrative and patient-support tasks.

Requirements

High school diploma required.
Excellent proven communication skills for interacting with radiologists, patients, employees, physician offices, and management.
Ability to use independent judgment.
Ability to work well with the public in a fast-paced environment.
Keyboarding skills.

Nice To Haves

Medical terminology.
One to three years of experience in a healthcare environment.
Familiarity with Meditech.
Previous scheduling experience.

Responsibilities

Courteously and professionally process patients in and out of the department; obtain documentation for insurance authorization and pre-certification; apply knowledge of insurance requirements; and enter orders in Meditech.
Schedule patient appointments accurately and coordinate follow-up, including scheduling with other services. Ensure correct exam information is entered, enter lab orders for interventional patients, call patients with lab results when requested, register patients and order medication doses for Nuclear Medicine patients in the PET/CT National Oncology Registry (NORP), and communicate with physician offices.
Screen and record incoming calls, relay accurate and concise information, distinguish urgent from routine calls, follow up appropriately, and answer calls promptly to minimize voicemail use.
Keep medical records and patient information secure and confidential.
Set up, organize, and maintain files, reports, and record-keeping systems.
Perform secretarial support functions assigned by the Manager of Radiology Support, including ordering supplies, processing requests, and maintaining and updating departmental information.
Adjust assignments and work schedules as needed to meet fluctuating departmental staffing needs and multitask throughout the workday.
Maintain computer skills and adapt to upgrades in Meditech and other software.
Respond efficiently to typing, copying, and faxing needs.
Print daily schedules, match them with scanned physician orders, and enter CPT codes on physician orders.
Maintain a clean and healthy environment for staff and patients, including the waiting room, reception area, and file room.
Unload and reload the multiviewer at the designated time in the Mammography Department.
Call for outside mammography films.
Make reminder calls for next-day mammography appointments and call and prepare patients for exams.
Screen MRI patients for implants, pacemakers, metal tattoos, and last breast menstrual period.
Access reports and patient or exam data through the radiology information system, PACS, and related software systems.
Reprint and package hard-copy images, electronic files, or CDs via PACS and KinetDx for physician offices or patients, applying quality assurance measures. Contact patients for film pickup, deliver films to the Radiology Department for pickup, and load film into the 4500 laser printer as needed.
Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
Perform other duties as assigned or directed to support smooth department or unit operations.