Per Diem Secretary/Pacs Assistant

Yale New Haven Health•New London, CT

About The Position

Provides office and administrative support to the Radiology Department and helps ensure efficient office operations. Checks in and processes patients, including pre-certification and scheduling; processes departmental reports and requests; supports technical staff; and provides customer service to internal and external customers. The role uses digital imaging and Picture Archiving and Communication System (PACS) technology to perform a wide variety of tasks. The position requires protecting the security and confidentiality of medical records and information, maintaining effective department systems and a clean environment, adapting to software upgrades, and helping meet changing staffing needs. It also supports patient appointments and follow-up, mammography and MRI workflows, and the preparation and distribution of images and records.

Requirements

High school diploma required.
Excellent proven communication skills for interactions with radiologists, patients, employees, physician offices, and management.
Ability to use independent judgment.
Ability to work well with the public in a fast-paced environment.
Keyboarding skills.

Nice To Haves

Medical terminology.
One to three years of experience in a health care environment.
Familiarity with Meditech.
Previous scheduling experience.

Responsibilities

Courteously and professionally process patients in and out of the department; obtain documentation for insurance authorization and pre-certification, apply knowledge of insurance requirements, and enter orders in Meditech.
Schedule patient appointments accurately and coordinate follow-up, including appointments with other services; ensure correct exam information is entered, enter lab orders for interventional patients, call patients with lab results when requested, register and order medication doses for Nuclear Medicine patients on the PET/CT National Oncology Registry (NORP), and communicate with physician offices.
Screen and record incoming calls, provide accurate information, distinguish urgent from routine calls, follow up appropriately, and answer calls in a timely manner.
Keep medical records and information secure and confidential.
Set up, organize, and maintain files, reports, and record-keeping systems.
Perform assigned secretarial support, including ordering supplies, processing requests, and maintaining and updating departmental information.
Be flexible with assignments and work schedules to help meet changing department staffing needs, and multitask throughout the workday.
Maintain computer skills and adapt to upgrades in Meditech and other software.
Respond efficiently to typing, copying, and faxing needs.
Print daily schedules, match them with scanned physician orders, and enter CPT codes on physician orders.
Maintain a clean and healthy environment for staff and patients, including the waiting room, reception area, and file room.
Unload and reload the mammography department multiviewer at designated times.
Call for outside mammography films.
Make reminder calls for next-day mammography appointments and call and prepare patients for exams.
Screen MRI patients for implants, pacemakers, metal tattoos, and breast last menstrual period.
Access reports and patient or exam data using the Radiology Information System, PACS, and related software.
Reprint and package hard-copy images, electronic files, or CDs using PACS and KinetDx for distribution to physician offices or patients, applying quality assurance measures; contact patients for film pickup or deliver films to the Radiology Department for pickup; load film into the 4500 laser printer as needed.
Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
Perform other duties as assigned or directed to support smooth department operations.