Secretary Level 3 - College of Arts, Sciences and Education

Ferris State University • Big Rapids, MI

8h • Onsite

About The Position

The College of Arts, Sciences and Education invites applications for a Secretary 3 position. This full-time, continuing role provides vital clerical and administrative support to the College of Arts, Sciences and Education (CASE) Dean’s Office and its departments. Responsibilities include delivering independent secretarial support that involves interpreting and applying policies and procedures; assisting with credit articulation, assessment, and scholarship processes; supporting enrollment management initiatives (including dual and concurrent enrollment); supporting curriculum-related activities and course evaluations; maintaining and updating webpages; providing direct support to the Associate Dean; and assisting with events, commencement, and other administrative functions across the college. The anticipated start date for this position is the end of May 2026. However, this is an estimated date and can be revised if needed.

Requirements

• Satisfactory completion of three years college or equivalent.
• Two years of full-time secretarial work experience to include advanced bookkeeping, office supervisory responsibility, and public contact where tact and diplomacy are required.
• Communicate effectively with a variety of students, faculty, staff, and visitors in a different situations.
• Demonstrated successful experience working directly with people from diverse backgrounds, including cultural, educational, socioeconomic, and life experiences.
• Input, retrieve, download, merge and output information from various software programs and systems.
• Interpret student problems and direct students to the proper resource.
• Monitor and maintain budget records and reports for a major division.
• Operate a variety of office machines and equipment such as computer, facsimile, dictation equipment, multi-line telephone, copier, and calculator.
• Perform basic mathematical operations with accuracy.
• Plan, organize and make sound judgments and decisions.
• Supervise, direct and train others in the performance of the characteristic duties.
• Take dictation at the rate of 90 wpm and transcribe accurately (maximum of three errors).
• Use computer software such as word processing, spreadsheets, and database.
• Utilize the rules of proper grammar, correct spelling and punctuation, and correct arrangement of information.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Nice To Haves

• Prior experience in higher education or K-12 systems/processes.
• Experience updating web pages.
• Experience with/in Banner, Concur (travel/expense systems).

Responsibilities

• Abstract information from books, professional journals, reports, and other source documents.
• Answer inquiries from a variety of internal and external sources, and provide explanations and interpretations of the policies, practices, and procedures of a large department and/or major division.
• Collect and tabulate complex data from various sources.
• Coordinate intra-unit operations, procedures, and activities with other secretarial/clerical personnel to maintain consistency in the application of policies and procedures.
• Initiate correspondence requiring an understanding of the unit’s activities, policies, and procedures.
• Input, retrieve, download, merge, and output information utilizing a computer to access various software programs and systems.
• Interview bargaining unit clerical applicants and train them in the characteristic duties.
• Interview, recommend for hire, train, and direct lower-level non-bargaining clerical employees.
• Monitor budget and maintain related records and reports for a major division.
• Perform any/all duties as defined in the Secretary, Levels I and II position descriptions.
• Produce correspondence, reports, and other documents utilizing computer software programs such as word processing, spreadsheets, databases, and file management.
• Regularly deal with sensitive and confidential matters.
• Review and interpret incoming mail and assemble files and other related materials to facilitate a response by the supervisor.
• Carry out supervisory responsibilities in accordance with University policies and applicable laws.
• Maintain the confidentiality of designated information.
• Reports to immediate supervisor.
• Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
• Support, promote, and develop university student enrollment and retention initiatives.
• Any other duties assigned within the position classification area.
• Attend meetings and conferences in absence of supervisor.
• Provide back-up assistance for other clerical positions.
• Review, revise and/or develop brochures, announcements, etc. for special events.

Benefits

• Please see the following link for a list of benefits offered with this position. Clerical Tech Association (CTA) [https://www.ferris.edu/administration/adminandfinance/human/Benefits/cta.htm]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree