Secretary Level 2 - College of Arts, Sciences and Education

Ferris State University•Big Rapids, MI

8d•Onsite

About The Position

The College of Arts, Sciences and Education at Ferris State University seeks a Secretary Level 2 to support academic functions within the college and provide primary administrative support to the Social Work Department. The position follows established college and departmental policies and procedures and is a continuing, full-time, 12-month staff position at the Big Rapids Main Campus. The anticipated start date is December 2026; this is an estimate and may be revised. The role provides clerical, bookkeeping, scheduling, and student-support services. It handles inquiries, supports registration, maintains records, coordinates events and travel, prepares correspondence and reports, and assists with student and employee processes. The secretary also trains and directs student and clerical employees, supports enrollment and retention initiatives, and carries out duties in accordance with university policies and applicable laws, including maintaining confidentiality. The position reports to an immediate supervisor.

Requirements

Satisfactory completion of two years of college or equivalent; two years of full-time related work experience may substitute for one year of education.
Two years of full-time secretarial work experience, including bookkeeping, supervisory responsibility, and public contact; two years of part-time work is equivalent to one year of full-time work.
Communicate effectively with students, faculty, staff, and visitors in a variety of situations.
Input, retrieve, download, merge, and output information using software programs and systems.
Interpret student problems and direct students to appropriate resources.
Operate office equipment such as computers, facsimile machines, multi-line telephones, and copiers.
Perform basic mathematical operations accurately.
Plan and organize work and make sound judgments and decisions.
Direct and train others in characteristic duties.
Use word-processing, spreadsheet, and database software.
Apply proper grammar, spelling, punctuation, and arrangement of information.
Demonstrate successful experience working directly with people from diverse cultural, educational, socioeconomic, and life-experience backgrounds.
Submit a cover letter, resume, and unofficial transcript of completed college coursework or attained degree, if applicable. If no college transcript is available, provide a justification explaining how work experience is equivalent to the required education.

Nice To Haves

Higher education work experience.
Experience with Concur travel software, Banner self-service, and Banner INB.

Responsibilities

Answer or refer inquiries from students, faculty, staff, and the public concerning established policies and procedures.
Assist students with registration, course drops, and adds.
Coordinate college and departmental functions, including recruitment activities, graduation, meetings, conferences, workshops, seminars, athletic events, and fundraising events; schedule facilities and arrange agendas, services, and equipment.
Establish and maintain filing and record-keeping systems.
Independently answer routine correspondence and draft non-routine correspondence for supervisor review and approval.
Input, retrieve, download, and output information using computers and software systems.
Interview, train, and direct student employees.
Train and direct lower-level non-bargaining-unit clerical employees and train clerical bargaining-unit members in characteristic duties.
Perform bookkeeping and record-keeping, including calculations related to employee assignments, faculty load reports, departmental budgets, encumbrances, balances, reconciliations, and deposits.
Plan expenses and monitor staff, faculty, and team travel budgets.
Prepare and maintain correspondence, memos, reports, and other information using word-processing, spreadsheet, database, and file-management software.
Perform duties defined in the Secretary Level 1 position description.
Coordinate activities with other departments and research information for incoming and outgoing communications.
Audit student scholastic records, check graduation applications, and determine honor status.
Verify schedules for course offerings, classrooms, and laboratories.
Carry out responsibilities in accordance with university policies and applicable laws, and maintain confidential information as required by university policy and law.
Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences.
Support, promote, and develop university student enrollment and retention initiatives.
Perform other duties assigned within the position classification area.
Attend meetings and conferences in the supervisor's absence.
Provide backup for other clerical positions and perform routine office support duties.
Carry out supervisory responsibilities in accordance with university policies and applicable laws.
Report to the immediate supervisor.