Secretary II

Madison County Government • Granite City, IL

5d • Onsite

About The Position

Provides secretarial and customer-related services for the Special Service Area Office.

Requirements

• A high school diploma or equivalent
• Two (2) years related experience preferred.

Responsibilities

• Perform secretarial duties as assigned by the Superintendent.
• Greets customers, answers phones and receives payments.
• Balances all payments for the daily deposit (mail, walk-ins and drop box), balance cash drawer.
• Serves as back up for preparing the daily deposit.
• Customer service as needed, calls regarding billing issues and title company requests.
• Prepares and maintains customer changes, adjustments and filing.
• Serves as back up for investigating returned mail; request new address information, forwards returned bills, prepares customer change documents.
• Creates letter head and signage.
• Assists customers with logging into the bill pay system.
• Scans all paperwork into the digital system.
• Manually enters consumptions for commercial billing.
• Serves as back up for mailing delinquency notices and picks up mail from the Post Office.
• Prints manual invoices as needed.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

• Competitive wages on a step plan with guaranteed increases based on years of service.
• Complete health insurance benefits package with Medical & Prescription, HSA & FSA, Dental and Vision.
• Retirement contributions via the Illinois Municipal Retirement Fund (IMRF) pension.
• Eight-hour workday, which includes a one-hour, paid lunch.
• 14 paid holidays.
• Employee Assistance Program.
• Life Insurance and Supplemental Accident & Critical Illness coverage.
• Paid time off in the form of Vacation and Sick days that begin accruing day one.
• Public Service Student Loan Forgiveness (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED