Secretary II - Intake/Scheduler (FGP) - Radiology, Manhattan

NYU Langone Health • New York, NY

4h • $61,693 - $61,693 • Onsite

About The Position

The Secretary II supports Faculty Group Practice Radiology operations in Manhattan by performing front-end administrative duties, including greeting patients, answering calls, scheduling appointments, and completing other administrative tasks. The role serves as a lead in front desk operations, providing training and onboarding support to new front desk employees.

The position supports patient intake and access through registration, document collection, demographic and insurance verification, scheduling, check-in and check-out, payment collection, records handling, and patient communication. It also monitors patient queues and waiting areas, maintains supplies and workspaces, and uses Epic and related patient-facing tools while following applicable privacy, service, and practice guidelines.

The successful candidate promotes a positive patient experience, collaborates with clinical and administrative colleagues, and helps resolve patient inquiries and service issues. The role requires a high school diploma, three years of relevant secretarial or clerical experience, light accurate keyboarding skills, and strong organizational, interpersonal, and communication skills.

Requirements

• High school diploma.
• Three years of relevant secretarial or clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Greet patients professionally in person and by phone, communicate care and interaction steps, and promote a positive patient experience.
• Answer and screen calls, respond to patient questions, take messages, and refer inquiries to the appropriate person or area.
• Serve as a lead in front desk operations and train and support onboarding of new front desk employees.
• Perform patient intake, including registration, collecting forms, updating information, and collecting co-payments.
• Gather patient demographic and insurance information, verify eligibility electronically, and obtain insurance referrals when applicable.
• Collect required patient and financial documents and signatures, including HIPAA, NOPP, MSPQ, ABN, and non-participating policies.
• Enroll patients older than five in Patient Secure by obtaining a palm scan and photo, and assist patients with Check Mate kiosks.
• Monitor the Department Appointment Report for kick-outs, appointment notes, insurance flags, and patients needing assistance.
• Scan documents into the correct locations and document types in Epic, following scanning guidelines and best practices.
• Report issues with kiosks, Patient Secure devices, and other equipment to management.
• Monitor waiting areas, communicate wait times, and keep patient and personal spaces clean and stocked.
• Perform check-out tasks, provide after-visit summaries, schedule follow-up visits, procedures, and referrals, collect payments when needed, and promote MyChart sign-up.
• Schedule routine appointments and follow-ups, maintain efficient scheduling templates, and optimize provider schedules and patient access.
• Verify demographic information on subsequent visits or calls and collect or obtain signatures for missing information.
• Release medical records in accordance with HIPAA and FGP ROI guidelines, document disclosures in Epic, and fulfill requests within 10 days.
• Refer pre-authorization and certification inquiries to the appropriate person or area.
• Monitor and complete patient front-end work queues and assigned administrative in-basket messages in a timely manner and according to practice guidelines.
• Remain current on best practices, policies, protocols, workflow updates, FOCUS trainings, and job-related tasks.
• Provide forms, letters, and other materials for patient and provider needs.
• Maintain professional relationships with physicians, nurses, office and clinical staff, access center representatives, and other colleagues.
• Prioritize and complete work effectively amid changing workloads, deadlines, and competing requirements.
• Communicate clearly and professionally in person, by phone, in writing, and through electronic messages.
• Uphold NYU Langone Health's mission, vision, values, service standards, FGP CARES service strategy, and Access Agreement principles.
• Anticipate patient needs, participate in service recovery using the LEARN model, escalate issues when appropriate, and share improvement ideas with leadership.
• Collaborate with site management, the Patient Access Center, and Central Billing Office to support positive patient experiences and timely resolution of inquiries.
• Perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED