Secretary II-Intake/Scheduler (FGP) Manhattan - Multispecialty

NYU Langone Health • New York, NY

4d • $61,693 - $61,693

About The Position

NYU Grossman School of Medicine has an opportunity for a Secretary II-Intake/Scheduler to support practice operations through front-end administrative work. The role includes greeting patients, answering calls, scheduling appointments, and performing other administrative duties. The successful candidate serves as a lead in front desk operations and trains and supports the onboarding of new front desk employees.

The position supports patient intake, registration, appointment access, insurance verification, records handling, and check-in and check-out processes. It also promotes a positive patient experience, maintains patient privacy, collaborates with clinical and administrative colleagues, and completes assigned work queues and messages according to practice guidelines.

Requirements

• High school diploma.
• Three years of relevant secretarial or clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Greet patients professionally in person and by phone, answer questions, and refer issues to the appropriate contact.
• Optimize provider schedules and patient access by establishing and maintaining efficient scheduling templates; schedule routine and follow-up appointments.
• Serve as a lead in front desk operations, act as a primary trainer, and support onboarding of new front desk employees.
• Perform patient intake, including registration, collecting forms and co-payments, updating patient information, and gathering demographic data and insurance materials.
• Verify insurance eligibility, obtain insurance referrals when applicable, and collect information needed to schedule and bill for services.
• Advise patients about and collect required patient and financial documents and policies, obtaining signatures as appropriate.
• Enroll eligible patients in Patient Secure and assist patients with Check Mate kiosks.
• Scan documents into Epic according to scanning guidelines and report device or equipment issues to management.
• Monitor waiting areas and communicate wait times; perform check-out tasks, provide after-visit summaries, schedule follow-up visits and procedures, and collect payments as needed.
• Promote MyChart use and sign-up.
• Handle calls and messages professionally, screen and direct callers, and refer questions to senior staff or billing representatives when needed.
• Release medical records according to HIPAA and FGP ROI guidelines, document disclosures in Epic, and fulfill requests within 10 days.
• Maintain patient privacy in accordance with HIPAA standards and refer pre-authorization or certification inquiries to the appropriate contact.
• Monitor and complete patient front-end work queues and assigned administrative in-basket messages in a timely manner and according to practice guidelines.
• Remain current on best practices, policies, protocols, workflow updates, trainings, and job-related tasks.
• Maintain cleanliness of personal and patient areas, including waiting areas, and restock supplies as needed.
• Maintain professional working relationships with physicians, nurses, office and clinical staff, access center representatives, and colleagues.
• Prioritize work effectively amid workload changes, deadlines, and competing requirements; communicate clearly with staff at different levels and through in-person, phone, written, and electronic channels.
• Uphold NYU Langone Health's mission, vision, values, service standards, and FGP CARES service strategy in patient and colleague interactions.
• Collaborate with colleagues, site management, the Patient Access Center, and Central Billing Office to support positive patient experiences and timely resolution of inquiries.
• Anticipate patient needs, participate in service recovery using the LEARN model, escalate issues when appropriate, and share opportunities to improve patient experience and access.
• Ensure practice staff are familiar with Access Agreement gold standard principles and perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED