Secretary I - Intake/Scheduler - Pediatric Endocrinology - Garden City
About The Position
NYU Langone Hospital—Long Island is hiring a Secretary I to provide basic front-desk support for clinical intake operations in Pediatric Endocrinology. The role supports patient intake, appointment scheduling, reception, check-in and check-out, document collection, and related administrative work. The employee may also handle pre-authorizations and certifications, excluding surgical procedures, and may assist or train staff on intake duties. The position involves interacting with patients, representatives, physicians, nurses, and office and clinical staff. The Secretary I helps ensure patients understand the intake process, protects confidential information, and refers questions or issues to appropriate staff when needed. NYU Langone describes its benefits and wellness package as including financial security benefits, a time-off program, employee resource groups, and a holistic employee wellness program.
Requirements
- High school diploma or equivalent.
- Excellent organizational, interpersonal, verbal communication, and written communication skills.
- Strong customer service skills.
- Ability to complete multiple tasks efficiently and thrive in a team environment.
- Knowledge of Microsoft Office, database, and internet applications.
- Light, accurate keyboarding skills.
- Ability to communicate effectively with all levels of the organization.
Nice To Haves
- Six months of physician practice office experience.
- Knowledge of medical terminology.
- Knowledge of EPIC Ambulatory.
Responsibilities
- Provide reception support by greeting patients, answering and screening calls, taking messages, and directing requests to the appropriate person or area.
- Schedule routine appointments, follow-ups, and procedures that do not require pre-authorization or have already been pre-authorized; confirm appointments daily and maintain schedules without gaps.
- Refer inquiries regarding pre-authorizations and certifications to the appropriate person.
- Collect and complete patient-related documents; assist patients with Patient Secure enrollment when needed.
- Check patients in and out; gather demographic information and materials from patients or their representatives; obtain insurance information and verify eligibility electronically.
- Ask returning patients to verify demographic information and make necessary updates; collect signatures on patient documents, including HIPAA, MSPQ, and ABN forms.
- Follow up with patients, representatives, and physician offices to obtain missing intake information or refer the matter to more senior staff.
- Collect co-pays and other balances owed to the institution; scan required documents into the intake system and monitor the intake work queue for timely completion.
- May perform pre-authorizations and certifications, excluding surgical procedures; ensure appropriate procedure and diagnosis coding and question physicians when needed to confirm accurate and complete information.
- Assist patients with insurance coverage questions and refer financial counseling matters to the appropriate business office contact.
- Maintain cooperative and professional relationships with physicians, nurses, and office and clinical staff.
- Type routine forms, letters, and envelopes neatly and accurately according to instructions.
- Answer patient questions or refer them to more senior staff; maintain confidentiality.
- Receive, organize, update, file, sort, and distribute documents and forms; log and process incoming and outgoing materials, complete forms, obtain signatures, forward documents, retain copies, and fax documents according to procedures.
- Maintain supplies and a clean work area, restock supplies, and notify the supervisor of shortages.
- May assist, guide, or train staff in intake-related duties.
- Perform other duties as assigned.
Benefits
- Financial security benefits
- Generous time-off program
- Employee resource groups for peer support
- Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
