Secretary I - Intake/Scheduler - Pediatric Endocrinology - Garden City

NYU Langone Health • Garden City, KS

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About The Position

NYU Langone Hospital—Long Island is hiring a Secretary I for intake and scheduling in Pediatric Endocrinology in Garden City. The role provides basic front-desk support for clinical intake operations and may include pre-authorizations and certifications, excluding surgical procedures.

The successful candidate supports patient intake, appointment scheduling, reception, document processing, and office operations. The position requires effective communication with patients and colleagues, accurate handling of patient and insurance information, confidentiality, and a professional, cooperative approach. The role may also involve assisting or guiding staff with intake-related duties.

Requirements

• High school diploma or equivalent.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Strong customer service skills.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment.
• Knowledge of Microsoft Office, database, and internet applications.
• Light, accurate keyboarding skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Six months of physician practice office experience.
• Knowledge of medical terminology.
• Knowledge of EPIC Ambulatory.

Responsibilities

• Provide reception assistance by greeting patients, answering calls, and directing requests to the appropriate person.
• Screen telephone callers professionally, handle calls, take messages, and direct callers to the appropriate person or area.
• Schedule routine appointments and follow-up visits or procedures that do not require pre-authorization or have already been pre-authorized.
• Refer inquiries regarding pre-authorizations or certifications to the appropriate person.
• Collect and complete patient-related documents and assist patients with enrolling in Patient Secure when necessary.
• Confirm patient appointments daily and record appropriate notations in the system.
• Maintain the schedule to ensure there are no gaps.
• Check patients in and out; gather patient demographic information and materials from patients or their representatives.
• Obtain insurance information, verify insurance eligibility electronically, take patient pictures, and ask patients to use Patient Secure.
• Ask returning patients to verify demographic information and make necessary updates.
• Collect patient documents and obtain signatures for forms including HIPAA, MSPQ, and ABN documents.
• Follow up with patients, representatives, and physician offices to obtain missing information or materials, or refer the matter to more senior staff.
• Collect co-pays and other balances owed to the institution.
• Scan necessary documents, such as insurance cards and lab requisitions, into the intake system.
• Monitor the intake work queue to ensure timely completion of intake.
• May process pre-authorizations and certifications, excluding surgical procedures; ensure appropriate procedure and diagnosis coding and seek clarification from physicians when needed.
• Assist patients with questions about insurance coverage and refer financial matters to the appropriate business office contact based on established criteria.
• Maintain cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Type routine materials, including forms, letters, and envelopes, neatly, accurately, and according to instructions.
• Answer patient questions or refer them to more senior staff to support understanding and satisfaction.
• Maintain confidentiality and receive and maintain organized, up-to-date files.
• File documents according to departmental procedures; sort and distribute documents and forms; log materials when applicable; process incoming and outgoing documents; complete forms, obtain signatures, forward documents to the correct destination, and retain copies for files.
• Fax documents according to departmental procedures.
• Maintain supplies and workspace cleanliness, restock supplies, and notify the supervisor of shortages.
• May assist, guide, or train staff in intake-related duties.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED