Secretary, Cardiac Rehab

Cape Cod Healthcare•Falmouth, MA

13h•Onsite

About The Position

The Secretary, Cardiac Rehab position requires an individual to be courteous to patients, visitors, physicians, volunteers, and other employees. This role involves greeting patients and visitors, managing appointment calls, and acting as a liaison for physician offices. The secretary will receive referrals for therapy services, register outpatients via computer, and ensure the validity of physician orders and requisitions for medical necessity. Responsibilities include obtaining prior approvals and pre-certifications from third-party payers, confirming initial appointments, and distributing daily schedules. The role also involves updating knowledge of third-party payer regulations, assisting therapy staff with re-certification, and maintaining patient charts. Additionally, the secretary will schedule multiple facilities, procedures, services, and staff, assist with departmental statistics and quality assurance, and prepare reports for regulatory agencies. The position requires understanding and using correct procedures for all age groups and ordering supplies. The secretary provides clerical and telephone support for the department and must wear a facility-provided identification badge. A key aspect of this role is consistently providing service excellence in line with Falmouth Hospital’s CARES values: compassion, accountability, respect, excellence, and service.

Requirements

High School Education or General Education (GED).
Successful completion of an accredited Medical Terminology Course with a grade C or better or successfully pass a hospital generated test with a score of 80%25 or better.
Must be able to read and write English.
At least 2 years experience in a medical setting.
Must be able to type 30 words per minute.

Nice To Haves

Excellent telephone skills
Knowledge of scheduling dictionaries

Responsibilities

Greets patients and visitors.
Acts as a liaison for MD offices/receives all appointment calls.
Receives telephone and in-person referrals for therapy services; records necessary demographic information.
Interviews and registers outpatients via computer.
Responsible for checking the validity of the physician’s order/requisition for medical Necessity, and proper physician signature.
Obtains prior approvals and pre-certifications from third party payers for therapy services; documents approval numbers.
Confirms initial appointments.
Prints and distributes all daily schedules to various locations and departments.
Accurately verifies various insurance authorization/referral requirements.
Regularly updates knowledge of third party payer regulations.
Assists therapy staff with monthly re-certification of services; updates staff on changes in third party payer procedures.
Assembles, maintains management and analysis of patient charts.
Schedules multiple facilities, procedures, services and technical resource staff.
Assists with departmental statistics and quality assurance, program evaluation, and environmental and infection control activities.
Attends meetings as required.
Prepares reports and correspondence for various state and federal regulatory agencies.
Understands and uses correct procedures for all age groups of patients to include geriatric as well as pediatric.
Orders supplies.
Provides clerical and telephone support for the department.
Must wear facility provided identification badge.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.